BSBMGT502 Assessment 2 EVE College Australia
This assessment task requires you (the Student) to demonstrate skills and knowledge required to design and train others on performance management systems.
In response to a simulated workplace scenario, you will design a performance management system and train peer managers.
Assessors will record the outcome of each question as either Satisfactory (S) or Not Satisfactory (NS) using the Assessment Task Checklist 2 Students will have a maximum of two (2) attempts to achieve a Satisfactory result for all ‘Essential Criteria’.
Students must complete all essential criteria unassisted by the Assessor or another person but, Students may refer to the learning resources and any reference material. The trainer/assessor will set a time for Students to submit their answers and Students should submit their written response and a correctly completed Assessment Cover Sheet by that due date.
Context of assessment conditions
To achieve a satisfactory result, Students must:
It has been noted by senior management that employee performance has generally fallen behind targets. Particular areas of concern are sales revenue and customer satisfaction.
Looking at the results of organisational climate measures taken by Australian Hardware’s HR team, employees complain of:
the lack of apparent management commitment to training and advancement
the lack of meaningful rewards and recognition
the lack of management presence and ongoing feedback on work performance.
A large proportion of employees, 45%, always or often feel disengaged from work; their sense of self-confidence and optimism is low.
There is a high risk of the organisation being unable to attract, retain and enact a succession plan if trends continue.
You are the Hardware and Homewares Manager at the Australian Hardware Wollongong store. As the most knowledgeable manager on matters of performance management, you have been asked to deliver a short training session (15–20 minutes) on the current performance management system and your plans to improve the current system to take account of HR information.
Your managerial audience is generally familiar with the current system, but would benefit from a refresher as an introduction to learning about your approved amendments.
Ensure they you cover the following in your session:
Note: For example, Students could demonstrate amendments to the existing performance management system by amending existing processes in response to the scenario and then using these amendments in a training presentation. You could present these amendments on PowerPoint slides or create a revised performance management flow chart to present to managers.
Assessors will look for demonstration of your ability to:
(Please attached the evidence such as conversation script, roleplaying video link, photos or any other method approved by your trainer and assessor)
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