Bsbmgt517 Manage Operational Plan: Assignment Answers

The assignment require you to develop an Operational Plan.

The restaurant known as Academia Restaurant has been operating for the past ten years arj nas been trading successfully. The restaurants shareholders have decided to expand and open up a second outlet within a year. with the intention of set up a franchise if the operation is successful. 

You have the position of senor manager and you are required to develop an operational plan to meet your expansion goals in 12 month. 

In order to successfully complete this assignment it is necessary to show that you have done both formal and informal research into the envirorrnent that the new outlet will be situated in and made plans and recommendations accordingly.

Introduction

The Academia Restaurant is looking forward to open its new branch in Philip Island, Melbourne. The hotel should be structured with 20 rooms for living, a big hall for dining room, bar, conference hall, party hall, and a swimming pool. The focus should be given on the quality of service provided to the customers so that the profitability of the enterprise increases by attracting good strength of clients towards the new outlet of the restaurant. The purpose of this paper is to analyse the success criteria for the implementation of the Academia restaurant new outlet.

Market Opportunity

SWOT analysis

Strength	Weaknesses	Opportunity	Threat
Availability of funds Skilled and Expertise employees	Limitation of availability of resources	To open new outlet of the organization to remain ahead of their competitors	Trends and technologies used by the market competitors in the construction of the hotel

KPI Indicators

Services and facilities provided to the customers in terms of food, living, swimming pool, bar, conference and party hall, and others

Providing services and facilities provided to the customers at lower cost than their competitors

Proactive action plan for the risks identified associated with the working of the operational plan of the business unit (Raz,  Shenhar, and Dvir, 2011)

SMART principle for Two Short Term goal and one long term goal

SMART Principles	Short Term Goal	Long Term Goal
Specific	Increasing efficiency among the employees Managing coordination	Increasing turnover of the enterprise
Measurable	Per Month increase in profit   Per month increase in number of customers	Increase in profitability during a financial year (Upadhyay, Gupta, and Pandey, 2016)
Action Oriented	Initialization of new services and facilities   Proactive action plan for risks identified	Change in the operational plan for improvement
Realistic and relevant	Increasing decision making capability of the manager   Increased operational capability of the enterprise	Increased in the association of sponsors and investors with the increase in the reputation and goodwill of the enterprise
Time Based	On-demand services should be provided to the customers   Managing supply and demand of the resources used	On-demand services should be provided to the customers

Collection, analysis, and organization of the resource information

The methods which are used for collecting, analysis, and organization of the resource information are discussed below:

Interview: The face to face conversation with the top executives helps in identifying the requirement and improvement they are looking forward in the development of the new Academia restaurant outlet.

Questionnaire: The deployment of the questionnaire with the professionals and experts helps in identifying the strength and weaknesses of the enterprise (Patanakul, 2010)

Focused Group: The designing of new policies and procedures can be developed by taking consultation with the focused group of the organization

Market analysis: The analysis of the market helps in identifying the trends and technologies adopted by their competitors. It helps in taking decision to adopt new and improved version of the technology implemented in the construction of the restaurant plan (Otieno, 2014)

Strategic Action plan and manage resource acquisition

Operational plan for purchasing resources and selection of staff

Team Members	Skills and Expertise	Operational Plan
Project Manager	Good Decision Making capability   Good Leadership Style	Designing of the project activities   Analysis and synchronisation of the requirement needed in the new design of the restaurant (Merrit, and Ricketts, 2012)
Project Sponsor	Good analysis Skill High efficiency of providing funds	Analysis of the project operational plan and cost estimation plan
Project Designer	Experience in the field of construction	Design should be according to the requirement specified of the project owner
Architect	Good engineering capability	Carry out the project plan as required
Technology expert	Experience in the installation of the technology	Trendy equipment and technology should be used in construction such as sensor technology in doors, remote control curtains, AC, and fans, and others (Monnappa, 2017)
Financial Manager	Good Accounting skills	Minimise the variation in the project cost and market cost of equipment and resources (Mansfield community, 2013)

Types of Resources:

Material	Financial	Human
Brick	Cost required for physical resources	Project Manager
Cement	Cost Required for human resources	Project Sponsor
Concrete	Cost requirement for project management activities	Project Designer
RCC	Cost required for technology	Architect
Aluminium equipment	Cost required for construction program	Technology expert
Iron Rods		Financial Manager
Hardware and software technology required

 

Monitor and review operational performance

Identification of success and failure criteria

The success and failure of the project can be measured on the following criteria:

Incorporating new technology in the construction of the restaurant to remain ahead of the market competitors (Kharaiweish, 2013)

Providing roles and responsibilities to the employees according to their skills and expertise so that they can give best of their capability

Improving strength of customers towards the enterprise

Analysis of the Feedback report collected from the employees and the customers (Halil, Nasir, Hassan, Shukur, 2016)

Analysis of the services and facilities provided to the customers

Analysis of the increase in the profit of the enterprise

Improving the work efficiency of the employees

Increasing level of satisfaction of the customers

Completing the project within approved cost and time

Budget analysis

Particulars	Resources $
Material Cost	250000
Hardware and Software Cost	50000
Installation cost	20000
Construction cost	100000
Salary and Wages	150000
Total Cost	570000

Implementation of contingency plan with risks identification

Implementation plan	Risks Identified	Risk Probability	Risk impact	Risks Mitigation
Construction program	Occurrence of Accident	Low	High	Deployment of Work, health, and safety standard during the working curriculum of the enterprise (Firmanzyah, Veronika, A., and Trigunarsyah, 2016)
Technology implementation	Failure of hardware and software	Medium	Medium	Back support should be arranged for managing the failure of the hardware and software used such as sensor technology should be cope up with the manual setting of the operational plan as required
Division of roles and responsibilities	Employees are not able to manage their given task	High	High	Analysis of skills and expertise   Deployment of training and development program for the employees
Implementation of financial plan and funding process	Financial Instability and availability of lower funds	Low	Low	The agreement should be signed with various investors and sponsors so as to manage funds at the time of need
Managerial skills and leadership	Incapability of the manager in taking effective decision	High	Medium	Deployment of training and development program for the Manager (Hyari, and Kandil, 2009)   Improving critical and creative thinking of the manager by providing relevant data and information

References:

Firmanzyah, B., Veronika, A., and Trigunarsyah, B. (2016). Risk analysis in feasibility study of building construction project. International journal of structural engineering and construction, 3(5). Available at: https://eprints.qut.edu.au/6551/1/Trigunarsyah_EASEC_10_5.pdf [Accessed on Sep 04, 2018]

Halil, F., Nasir, N., Hassan, A., Shukur, A. (2016). Feasibility study and economic assessment in green building projects, 222(2016). International journal of social and behavioural science. Available at: https://core.ac.uk/download/pdf/82616822.pdf [Accessed on Sep 04, 2018]

Hyari, K, and Kandil, A. (2009). Validity of feasibilities studies for infrastructure construction projects. International journal of civil engineering, 3(1). Available at: https://pdfs.semanticscholar.org/90e4/d6cf49e287b6b6bb3d0c091f7e85a4aecf5c.pdf [Accessed on Sep 04, 2018]

Kharaiweish, M. (2013). Project Monitoring and control measures. International Journal of computer science and information technology, 5(5). Available at: https://airccse.org/journal/jcsit/5513ijcsit03.pdf[Accessed on Sep 04, 2018]

Mansfield Community. (2013). Introduction to project management. Ebook [Online]. Available at: https://www.mansfield.vic.gov.au/Libraries/Community_Development/Intro_to_Project_Management_Manual.sflb.ashx [Accessed on Sep 04, 2018]

Merrit, F., and Ricketts, J. (2012). Building design and construction handbook. Ebook [Online]. Available at: https://www.uop.edu.jo/download/research/members/[Architecture_Ebook]_Building_Design_and_Construction_Handbook.pdf[Accessed on Sep 04, 2018]

Monnappa. (2017). Project scope management: What it is and why it is important. Ebook [Online]. Available at: https://www.simplilearn.com/project-scope-management-importance-rar89-article [Accessed on Sep 04, 2018]

Otieno, F. (2014). The role of monitoring and evaluation in projects. Ebook [Online]. Available at: https://www.irbnet.de/daten/iconda/CIB8942.pdf [Accessed on Sep 04, 2018]

Patanakul, P. (2010). An Empirical study on the use of project management tools and techniques across project life cycle and their impact on project success. Ebook [Online]. Available at: https://www.researchgate.net/publication/260059419_An_Empirical_Study_on_the_use_of_Project_Management_Tools_and_Techniques_across_Project_Life-Cycle_and_their_Impact_on_Project_Success[Accessed on Sep 04, 2018]

Raz, T., Shenhar, A., and Dvir, D. (2011). Risk Management, project success, and technological uncertainty. 1^st ebook. Available at: https://www.researchgate.net/publication/227644860_Risk_Management_Project_Success_and_Technological_Uncertainty. [Accessed on Sep 04, 2018]

Upadhyay, A., Gupta, V., and Pandey, M. (2016). A case study on schedule delay analysis in construction projects. International journal of engineering and technology, 3(5). Available at: https://www.irjet.net/archives/V3/i5/IRJET-V3I5269.pdf [Accessed on Sep 04, 2018]