CHCCOMOO5 Assessment Task 3

STUDENT DECLARATION:   None of this work has been completed by any other person. I have not cheated or plagiarised the work or colluded with any other student/s.  I have correctly referenced all resources and reference texts throughout these assessment tasks.  I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student name:                                                 Student signature:                                             Date: ______________

 ASSESSOR FEEDBACK :____________________________________________________________________________

Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the

Assessor name:                                              Assessor signature:                                            Date: ______________

ASSESSMENT TASK 5: WORKPLACE TASK  COMMUNICATE WITH CLIENTS

 _____________________________ 

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor sees that you have not shown appropriate skills or knowledge during any of these tasks, they will give you some feedback and you will need to do the specific task again. INSTRUCTIONS:

For this task your assessor will observe you during their visit to your work placement service as you communicate with at least two clients. 

This observation may be undertaken in any situation that is relevant to your workplace. For example, you could be assisting the client with activities of daily living, providing assistance to a client, or just having a friendly conversation. 

Your assessor will refer to the following checklist when observing your performance: Did you use effective verbal and non-verbal communication?

Did you communicate in a manner that was clear and appropriate to the needs of the client?

Did you confirm that the clients understood what you were saying?

Did you listen actively and respond appropriately?

Did you adapt their style of communication as necessary?

Did you student use appropriate grammar, speed, volume and pronunciation when speaking?

ASSESSMENT TASK COVER SHEET  ASSESSMENT TASK 6

Students: Please fill out this cover sheet clearly and accurately for this task. 

Make sure you have kept a copy of your work.

Student Name:

Student to complete

Assessor to complete

Assessment Task

Resubmission? Y/N

Student  initials

Sufficient/ insufficient

Date

Workplace improvements 

STUDENT DECLARATION:   None of this work has been completed by any other person. I have not cheated or plagiarised the work or colluded with any other student/s.  I have correctly referenced all resources and reference texts throughout these assessment tasks.  I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student name:                                                 Student signature:                                             Date: ______________

 ASSESSOR FEEDBACK :____________________________________________________________________________

Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the

Assessor name:                                              Assessor signature:                                            Date: ______________

If your assessor marks any of your written answers as incorrect, you will need to either:

                Answer the questions that were incorrect in writing.      Answer the questions that were incorrect verbally. 

INSTRUCTIONS:

  1. Identify two improvements that would enhance work practices within your organisation.

You may choose any types of work practices for this task. Some examples include such things as:

               Redesigning a checklist to make it more user friendly

               Suggesting a change to a work practice to make it more efficient

 Providing additional information to staff (such as using a meeting to share information or putting into a poster or flyer format)  Improving work flow

               Improving communication with clients and carers or family.

  1. Now you need to write an email to your supervisor that proposes your two suggestions for improvement.

Your email must be written in a professional manner and must include the following information:

               Your description of the improvements.

                The reasons you are suggesting each improvement.

               How each improvement will help staff do their job  including meeting legal and ethical requirements.

       Attach any documents you have designed or redesigned (for example, a revised checklist, revised procedure, poster, work flow chart etc) if appropriate.

You can write your suggestions in dot point form if you wish.

Send your email to your supervisor (or your assessor if your supervisor cannot participate).

  1. Organise a time to discuss your email and suggestions with your supervisor. If your supervisor is not available, or does not have time to meet with you, you may meet with your assessor instead who will play the role of your workplace supervisor.

You will need to talk about the following in your meeting:

               Why you think each work practice can be improved. 

               Each suggestion for improvement.

You must take notes during this meeting. 

You must also ask your supervisor for feedback on your suggestions. Ask them:

               If they think your suggestions are a good idea.

                 If there other things that need to be thought about.

                If they can suggest any improvements to your suggestions.

  1. After your meeting with your supervisor (or your assessor), write a short report that provides details about the meeting. Include in your report:

        the feedback from your supervisor (or assessor) about your suggestions          any changes that you will need to make to your original suggestions.

ASSESSMENT TASK COVER SHEET  ASSESSMENT TASK 7

Students: Please fill out this cover sheet clearly and accurately for this task.  Make sure you have kept a copy of your work.

Student Name:

Student to complete

Assessor to complete

Assessment Task

Resubmission? Y/N

Student  initials

Sufficient/ insufficient

Date

Feedback and skills development

STUDENT DECLARATION:   None of this work has been completed by any other person. I have not cheated or plagiarised the work or colluded with any other student/s.  I have correctly referenced all resources and reference texts throughout these assessment tasks.  I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student name:                                                 Student signature:                                             Date: __________________________________ 

 ASSESSOR FEEDBACK :____________________________________________________________________________

Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the o 

Assessor name:                                              Assessor signature:                                            Date: __________________________________ 

For this task you are required to obtain feedback on knowledge and skills development.

 Access to your supervisor for the meeting. When do I do this task? You will do this while you are on your work placement.  Write in your due date as advised by your assessor:   WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following: Answer the questions that were incorrect in writing. Answer the questions that were incorrect verbally.  INSTRUCTIONS:

       You are to meet with your supervisor and ask for advice about what types of skills and knowledge development you will need to pursue a career in community services.  Get feedback on your performance during your work placement  what are your strengths and what are your areas for improvement? What advice can your supervisor give you in regards to enhancing your skills and knowledge? How can you get this professional development?

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