BSBMGT403 Assessment Answers

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BSBMGT403 IMPLEMENT CONTINUOUS IMPROVEMENT Answers now available.

The unit BSBMGT403 IMPLEMENT CONTINUOUS IMPROVEMENT is meant for students to understand about performance outcome and performance management in an organisational setting. The unit is based on ideas of continuous improvement and how to utilise the methods like PDCA cycle and Kaizen system of feedback for measuring performance outcomes, implementing continuous evaluation models in an organization for the betterment of systems and processes. The unit on BSBMGT403 answers questions regarding how skilled managers and team leaders can bring greater participation from all members of their team to help them participate in the continuous improvement process of the origination as well as strategies to bring all team members on board for new improvement planning. There are also details regarding how to share the feedback and results of productivity with the team and staff members through communication channels like intranet, webmail, notice boards and discussions as well as to monitor and review the performance of the ongoing continuous improvement programs and identify opportunities for further improvements.

example of the continuous improvement process

The unit BSBMGT403 answers questions regarding how to implement continuous improvement systems in an organisation so that the team members and staff will participate in the process actively and will also support the decision making. The discussion revolves around methods to devolve the decision making to the staff and team members to give them a sense of ownership as well as to make them proactive participants in responsibility taking and decision-making parts. The organisations also need to be able to foster a culture of risk-taking and innovation in their staff for which they must effectively communicate their continuous improvement processes and strategy to the individual employees and give them channels to send feedback on the same. To implement the organisational continuous improvement plans, the employees might also be guided by effective coaching and mentoring processes.

In a second section of the unit, BSBMGT403 implement continuous improvement answers how to use an organisation’s technology and systems for measuring performance. Similarly, the managers can utilise the systems and internal technologies to measure and plan about ways to improve the overall systems and operations. An example of this is the customer service. In case of customer service, the operations can be significantly monitored and reviewed through techniques of continuous improvement. Customer satisfaction surveys can be used to evaluate the current gaps in the systems and processes. The managers must develop appropriate corporate communication mechanism to communicate the role of team members in the improvement planning and process.

implement continuous improvement assessment answers

The unit BSBMGT403 implements various feedback and communication channels to ensure that the team members are always kept informed about the success of their efforts and hard work and are kept up to date on the savings and achievements and improvements in productivity/service due to their hard work and adjustments made in the continuous improvement process. Appropriately monitoring the ongoing improvement plan is also important to ensure that the outcomes are as per the expectations and the destructive impacts of any change can be mitigated timely. This active review and monitoring of the planning process will also help in identification of further opportunities for improvement. The team leaders must suitably manage records, reports and recommendations for improvement within the organisation’s systems and processes as well.

BSBMGT403a answers and assessment samples.

After Completing the BSBMGT403 formative assessment and BSBMGT403 summative assessment answers the students will have knowledge about the implementation of the continuous improvement systems and processes.

Here are some sample BSBMGT403 assessment questions and answers

• You have been asked to explain what the term continuous improvement means to a person who is unfamiliar with it. What would you tell them? (100–150 words)
• Suggest three specific activities or processes you could use to encourage employee contribution to the continuous improvement in an organisation.
• How and in what ways do you think these strategies would impact on productivity? (20–40 words)
• Conduct some research of your own and identify and describe some of the technological applications that might be used to monitor and review progress and to identify ways in which planning and operations could be improved. (1 paragraph)
• What are four common problems when designing measuring systems used to monitor and review progress?
• You have been asked to write the content for a page on your organisation’s intranet to communicate the organisation’s continuous improvement processes. Provide a copy of the text you would write. (1 page)
• Some of the workers who require coaching and training in continuous improvement processes are reluctant to take part in it. How would you describe some of the advantages of coaching/ mentoring to encourage them to participate?(100–150 words)
• Comment on the saying if it is not broken—do not fix it in relation to the continuous improvement of customer service. (100–150 words)
• Choose an organisation with which you are familiar—either as a current or previous employee or as a customer. Consider what can and should be done to improve customer service in the organisation by completing the following activities. Your response can be aimed at either internal or external customer service, as good external customer service is dependent on good internal customer service. (Please note that the point of continuous improvement is that everything can be improved—regardless of how good you think the current situation is.)

  Describe the current situation. (75–100 words)

  Describe the proposed change. (50–75 words)

  Explain three of the benefits of the proposal.

  Explain the costs of not implementing the proposal. (40–60 words)

  You have been asked to communicate a recommendation for improvement that will cause workers more work but will improve customer service levels. You do not think that the recommendation will be popular. What are five things that you should do when communicating this recommendation to employees to make them more receptive to the change?

• Your organisation has made improvements that have resulted in productivity increases, savings to the organisation and better service. It is through the hard work of employees that these improvements have been realised. Some managers do not think that employees need to be provided with information about the success of these improvements. Explain the drawbacks of failing to adequately communicate outcomes to team members who have been involved in implementing continuous improvement strategies for the organisation. (50–75 words)
• Describe some of the advantages of using an affinity diagram to identify opportunities for further improvement. (75–100 words)
• Make a list of at least three examples of performance data that you think could be used when determining new improvement directions. For each item on your list, explain in one paragraph how the data might contribute to the improvement
• Explain the importance of maintaining accurate records of organisational improvement initiatives. (20–40 words)

implement continuous improvement assessment answers

• Senior management in your organisation has identified, as part of the continuous improvement process, a number of improvement activities to be implemented by your team/ division/ section. The improvements will mean some fairly large changes to your work routines and practices. As a frontline manager, you are responsible for ensuring that these changes are made and the new targets are met.

  Unfortunately, one of your team members is very much opposed to the changes. This employee is in a position to influence the other employees. As a result, there is a fair amount of confusion and resistance from the whole team/ division/ section.

  How will you go about communicating, introducing and managing the improvements so that the employees with whom you work will support them? What tactics would you use to gain the support of the dissenting employee and how will this affect the change processes?

  How will you use the organisation’s systems and technology to monitor and review any changes or improvements that are made?

  How will you know if the service to your customers has been improved?

  When formulating your answer, consider the following and use the template to develop your Continuous improvement plan:

  the reasons why people resist change
  encouraging people to see the need for change
  the concept of ownership
  involvement and participation
  clear goals and targets
  the need for open, honest communication
  selling the benefits of change
  the development of new skills for employees and the provision of mentoring and coaching
  stress
  monitoring processes and systems
  monitoring tools
  evaluation strategies
  communicating results
  

• How suitable to the workplace are continuous improvement template?
• How will you and the team identify further opportunities for improvement?
• What might you change in the template or do differently?
• What do you see as the main benefit of using such a template for continuous improvement?
• What recommendation will you give to your colleagues to complete this type of activity in the workplace?
• What external forces for change do, or are likely to, impact on work organisations? Provide at least three examples and describe each one in a paragraph.
• What internal forces for change impact on an organisation’s operations? Provide at least three examples and describe each one in a paragraph.
• Do changes always equate with improvements? (1 paragraph)
• What should you do if the changes you implement, as part of your continuous improvement system, are causing more disruption than benefit to work processes? (1 paragraph)