CHCCOM005 Communicate And Work In Health or Community Services Assessment

ASSESSMENT

How long should my answers be?

The length of your answers will be guided by the description in each assessment, for example:

How should I reference the sources of information I use in my assessments?

Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:

Website Name – Page or Document Name, Retrieved insert the date. Webpage link. 

For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State 

WRITTEN ACTIVITY 

1. For this task you are to write an information guide for new employees about communicating effectively in the health and community services industry. In your guide you will need to include information on the following topics:
1. Effectively communicating with people
2. Collaborating with colleagues
3. Constraints to communication and strategies to address them
4. Reporting problems identified in work activities
5. Workplace correspondence and documentation requirements
6. Continuous improvement participation
2. For this task you must research each of the following topics, and complete a basic report on your findings. To guide your research please answer the following questions:
1. When communicating with others in the community sector what legislation and ethical consideration need to be made?
2. Where might you locate information on the application of legal and ethical aspects of health and community services work?
3. How can you ensure you make ethical decisions at all times?
4. What is the difference between motivational interviewing and coercive approach?
5. What is the difference between collaboration and confrontation?
6. What are the influences on communication?
7. Why is grammar, speed and pronunciation for verbal communication important?
8. Why is non-verbal communication important to use and recognise?
9. Choose a community service organisation that you are familiar with and discuss the structure, function and interrelationships they have.
10. What digital media is often used in the community service sector and how is it used?

QUESTIONS

The following questions may be answered verbally with your assessor or you may write down your answers. Please discuss this with your assessor before you commence. Short Answers are required which is approximately 4 typed lines = 50 words, or 5 lines of handwritten text.

Your assessor will take down dot points as a minimum if you choose to answer them verbally.

Answer the following questions either verbally with your assessor or in writing.

1. What are the different categories of communication?
2. What can you do to communicate effectively with people?
3. Write two examples each of open questions and closed questions.
4. What can you do to collaborate with colleagues effectively?
5. List six examples of industry terminology that you would use in verbal, written and digital communications.
6. What can you do to address communication constraints?
7. Discuss two strategies to handle conflict and maintain a tension-free workplace.
8. What are two pieces of legislation, regulations or Acts do you need to comply with in community services?
9. Who should you report any unresolved conflicts, breach or non-adherence to standard operating procedures, or any issues impacting on the rights of you or your client to?
10. How would you promote and model changes in the workplace?
11. List six different types of documentation you may need to complete to organisational standards in your workplace.
12. How can you contribute to continuous improvement in your workplace?
13. Who can you seek advice from in relation to improving your skills and knowledge?
14. Who would you speak to in relation to accessing options for skills development and training?
15. Define each of the following:
1. Privacy, confidentiality and disclosure
2. Discrimination
3. Duty of care
4. Mandatory reporting
5. Translation
6. Informed consent
7. Work role boundaries – responsibilities and limitations
8. Child protection across all health and community services contexts, including duty of care when child is not the client, indicators of risk and adult disclosure
16. Discuss the following two techniques in relation to communication:
1. Reflecting
2. Summarising
17. What is the difference between collaboration and confrontation?
18. What are the potential constraints to effective communication?

★ CHCCOM005 Communicate And Work In Health or Community Services Learner Resource