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MST20419 Certificate II in Laundry Operations 2 Assessment Answer

MST20419 Certificate II in Laundry Operations 2

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In the sector of hospitality, laundry forms the major part. During the course duration in the hospitality sector, a student is also exposed to the field of laundry. The process of laundry is not complex but it has various procedures or steps to follow to make it perfect. The process involves washing, which is followed by rinsing, then the drying of clothes, and at last ironing.

The first step is the collection of the solid linen from the rooms and collecting them in a basket. To complete this task efficiently. Housekeepers must go on the frequent rounds. This also makes the good reputation of the hospitality. The second step involves the transference of linen to the laundry place where this will be washed and cleaned properly. This is usually done with the help of baskets. The next step is the sorting of clothes. Some are the uniforms that must be sorted and separated from the rest of the linen clothes. The next step is the washing of clothes. Clothes must be cleaned properly so that there will not be any issues arise with the guests. The next step is the drying of clothes, and the last one is their ironing. All of the steps require patience and perfection. The most important things about a successful operation of hospitality are an excellent service of laundry. Well-maintained, cleaned, and pressed linen is an important factor for restaurants and hotels of different standards and sizes. The laundry servicer needs to properly understand the pressures of a hotel manager or operator. When it is found that there is no linen left at the hotel to provide the guests, then it results in the failure of the business in the market due to the poor service delivery. Many restaurants present towels to the guests in a stained and dirty form which ultimately leads to a bad review of the hotel. In many cases, this happens because of the bad laundering methods, that impact the perception of the guests and decrease the hotel revenue. The relationship between the hotel and laundry operator must be constant motivated by mutual benefits in a long run to achieve the success of the business. In some cases, the linen is purchased or owned by the hotel and is sent for the laundry service externally. Some hotels opt to have and create their laundry service. The stock level of linen is well maintained to deliver good quality service.

Three performance measures that could be used to measure customer satisfaction

1. Understanding expectations of the customers

2. Pinpoint specifics

3. Loyalty measurement

Understanding what clients anticipate from us will give ground to fulfill their desires by giving them pleasant assistance.

Trying to find what clients anticipate from us regarding administration and items is the best approach to fulfilling their necessities.

Whether a client is fulfilled or not, we need to gather data to assist us with surveying the circumstance.

Collect data about what clients bought, what they preferred, and they didn't care for, their genuine buy desire, and their development proposals.

Customer dependability is the probability of repurchasing items or administrations.

Customer fulfillment is a significant indicator for repurchasing, and it is affected by unequivocal execution of the item, worth, and quality. Devotion is fundamentally estimated when a client prescribes to a companion, relative about a given item. Generally speaking, fulfillment, repurchasing, and probability of prescribing to a companion are pointers of consumer loyalty.

Benefits for the learner

This endorsement course will assist the student with getting information on every one of the strategies that can be utilized during the time spent in the activities utilities in the laundry operations. There would be the useful information which student will be bestowed with alongside all the pragmatic preparing to beat every one of the difficulties that emerge in this interaction. A student can profit from numerous advantages from the course of laundry operations. This course is for the understudies that needed to acquire information and study laundry activities in detail at a more elevated level. The advancement of any association relies on its administration. Numerous individuals are occupied with laundry activities and needed development in their professions. This course can make their assignment simpler by teaching them the abilities of laundry operations better. There are numerous advantages and preparation that are given to the students. The public authority is additionally favoring this course and numerous grants are given to the student from the public authority side. There are numerous advantages of doing this course. Numerous individuals are getting pay climbs from the course. There are numerous advantages offered to the students. Numerous motivators and preparation are given to the students. Grants are likewise granted. The public authority additionally gives advances to understudies who cannot manage the cost of this course. The course of laundry activities is for understudies that have tremendous interest in this cycle. The understudies know the necessities and requests of shoppers. Numerous colleges offer endorsement courses in this field. Understudies can seek after similar courses in this field. What is more, if an understudy needed to seek after higher investigations in a similar field, the course of declaration II in laundry activities is for them.

Course Details

The course has 13 units that must be completed by the learner. Out of the 13 units, 07 are core units and the rest 06 are the elective units.

Core units


Elective units




For the elective units following information must be considered

  • 03 elective units must be selected from the elective list below.
  • 03 elective unit may be selected either from the list below or from elsewhere within this training package or imported from any other endorsed Training Package or accredited course.

Unit Code

Unit Title


Building and maintaining communication at the workplace.


Participation in the sustainable work practices


Working safely with staff.


Quality standards


Working as an active employee in the TCF industry


Applying the policies that can help in infection control.

Applying all of the procedures that can be used in laundry operations


Operating and experienced usage of the washing machines

  1. There is no choice for the learner in core units. A learner must complete and pass all the core units.
  2. A learner has the choice in selecting the elective units.
  3. There are further elective units. The details of the elective units can be collected from the official site of the page.

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