32451 Project Management For Gourmet Assessment Answer

As the Project Manager, you must now develop the project plan to present the detailed parameters of the project for signoff by the Project Sponsor and Executive Team of Alexander’s Deli. If these detailed parameters of the project are accepted, then the project may proceed to the project execution phase.

Answer:

Project Background

Alexandria’s Gourmet Food was founded in 1992 with a retail food store in Australia, since then it could expand the business throughout the Australia. In merely two years started its own mail delivery of items at the doorstep and then slowly and slowly it continued to progress, and currently, it has 100 franchise business all over the country. Now the company with a view to expanding its base further has conceptualized to move from traditional business concept to on-line system. The company has visioned to expand business and customer base by allowing customers to book the food from the long list of items available in their shop and pay to confirm the order. In this manner, they will secure the payment before delivery. Now once the payment is done, then the delivery boy shall go and deliver the delicious food product at the doorstep. This can definitely add more customer satisfaction level and the increase in revenue generation. So with this point of view, all the board executives of Alexandria’s Gourmet Food have agreed principally for the project and the Project Charter is also approved.

The project ‘Gourmet Online’ is all about developing such an online system by which the Alexandria’s Gourmet Food can deliver the food to more customers with the ease of booking from their own place of comfort and get the doorstep delivery. Moreover, the company has a back office support team, who works mainly for the maintenance of the accounting system, shortlisting and selection of the new franchisee, recruitment of staffs, help in setting up the new stores for the new franchisees, managing the inventory for the supplied materials and consumables, warehouse functions and all IT related operations which are required to be interfaced with the newly developed system for an integrated approach to operation. So the new project needs to support these functions along with the log-in system for all new customers. The author shall act as the Project Manager of the said project and the software for the project shall be developed by ‘Sharp Software’ and the hardware required for the new project shall be procured using the normal contract procedure of request for quotations and according to the lowest bid, the hardware shall be selected. Providing the hardware, proper infrastructure and the high-security system to prevent it from any kind of cyber-attack is the full responsibility of the hardware supplier. All these terms are required to be covered well in the ‘Request for Proposal’ document from the beginning itself to avoid any kind of extra work or change order during the project phase. Since the purpose of RFP document in contract management is the first step which we are required to take to make our requirement clear to the probable supplier, the clarity in the RFP document needs to be maintained (Porter-Roth, 2002). And finally, for the testing of the system around 150 randomly selected customers along with some of the franchise centres shall also be used to assess the outcome of the project.

Project Goals or Objectives

The goals of the “Gourmet-Online” project are to:

Improve customer satisfaction and hence customer retention,
Obtain cost savings from more efficient order entry, enquiry and account payment processes
Obtain cost savings from improved inventory, warehouse and supplier management processes
Achieve significant staff productivity improvements

Project Stakeholders

Internal Stakeholder (The Denver Foundation, 2017):

Name	Role	Contact Details
Joanne Davis	CEO of Alexandria’s Gourmet Food Project Sponsor CIO of Alexandria’s Gourmet Food
Student’s Name	Project Manager of Gourmet Online Project
William Johnnie	Committee member of Franchise Owners
Dino Martin	Head of IT Operations
Sheikh Mohammad	Head of Logistic Department
Shatakshi B.	Finance Team Member
Grihit B.	Sales and Marketing Member
Sonu Nigam	Customer service executive

External Stakeholder (Surbhi, 2015):

Name	Role	Contact Details
Anjan Dey	Sharp Software Project Coordinator

The Project’s MOV Statement

The areas of impact (Clarkson, 2012):

Rank 1	Financial	By introducing the new project, the customer service will definitely improve and so the customer base will definitely increase, and it will have positive impact on the Alexandria’s Gourmet Food’s financial results
Rank 2	Customer	This new ‘Gourmet Online’ project will definitely help in increasing the customer base and the business
Rank 3	Strategic	This project will improve the strategic association with more franchise owners and their base
Rank 4	Operational	The operation of the financial accounting system, recruitment of new franchise owners, expansion of shop base will become easy than now
Rank 5	Social	This will improve the social status of the organization and help in enhancing the standard

Value of this Project (Value Based Management, 2016):

Do more	This new project will definitely help the organization to expand and do more business and earn more revenues
Better	This project by integrating some of the back office features, this will provide better service to the customers and easy to order and pay for the selected food item
Faster	New proposed system will provide access to multiple customers at the same time and will help in booking food items more quickly and avoid to be in queue, so the all over system will become faster

Metrics with time frame:

Replace the existing system of inventory management & supplier management system with the new and advanced automatic repeat order system on the basis of stock availability	From 01/July/2018 onwards
Addition of 25 new franchisee stores after the implementation of the project ‘Gourmet Online’	By 31/December /2020 (18 months from the project implementation date)
Increase in volume of customers (at least 75%)	By 31/December /2020 (18 months from the project implementation date)
100% customer retention (existing), by improving the operation of system and providing the real-time price of all food products	From 01/July/2018 onwards
Start providing service 24 X 7 throughout the year	From 01/July/2018 onwards
Transaction rate will double from the current’s rate	By 31/December /2020 (18 months from the project implementation date)

MOV Statement (Clarkson, 2012):

The project ‘Gourmet Online’ shall be declared successful if the customers can log-in in the new system from 01/July/2018 onwards and be able to avail all the facilities as designed. Moreover, the increase in customer base can be declared successful if it increases by 75% from the existing and doubles the daily rate of transactions from the end of 2020 onwards. The success rate can be obtained if the continuous round the clock service could be provided to the customers from 01/July/2018.

Project Constraints

The constraints of the “Gourmet-Online” project are:

The completion date of June, 30^th 2018

The budget of $A 6 million

The project team makeup has been determined and is 7 full-time members and 2 part-time members as follows:

Project Manager (1) - Full-time

Business Analysts (2) - Full-time

Hardware Engineer (2) - Full-time

Security Engineer (1) - Full-time

Network Engineer (1) - Full-time

Accountant (1) – Part-time

Vendor Relationship Manager (1) – Part-time

Project Scope

The scope (Piscopo, 2017) of the project can be defined as the developing of the software system which is required for delivering the above-stated deliverables. The product-oriented scopes which shall be delivered are as below:

User registration: it shall be required to be done by the first time user or customer to register and document their address and phone number for the delivery of the food item, so that future promotional messages can be forwarded

Guest feature: this feature shall also provide the customer to book their order and pay online without doing registration and place order as a guest.

User-friendly: the system needs to be delivered user-friendly and the customers shall find the system very easy to book their choice online and get delivery at the doorstep.

Updated Status available: the status of the staff, food available on the basis of staff availability in each franchisee stores, real-time rates of the food items, approximate time of delivery at doorstep can be seen using the app or the system websites.

Large Database: it is required to be maintained for storing the data of all the customers and stores and their details for easy access and payment for the ordered food item.

High-security system: the newly developed system needs to be highly secured to prevent from any cyber-attack and malfunctioning to avoid customer’s dissatisfaction. Using the new system, the customer shall be able to make online payments for easy and

IT Architectural Plan: in the new system the user shall use the platform to place the order by selecting the food from the online available options, then the payment window will open up where the customer may choose to save the payment option or without saving the option they can go to checkout and pay the amount. Once the payment is received, the confirmation email with the expected time of delivery shall reach to the customer and the nearest available franchisee store will receive the order details and need to deliver the food item at doorstep before the provided time of delivery.

RFP process: the supply and integration of hardware required for the system, the infrastructure for the system and the security features of the system shall be selected on the basis of the traditional contractual type of floating the request for proposal document. Accordingly, the interested vendors shall provide the proposals with technical and commercial bids. After the bids are received, the Project Manager shall evaluate, negotiate and place the order to the selected vendor. The vendor needs to supply and integrate the hardware, infrastructure and security system of the software with the present back office facilities.

Requirements from the software: the software shall be developed by ‘Sharp Software’ and all the required features to provide customer satisfaction like the real-time rates, updates product list, balance time to deliver, payment received notification all such features are required to be designed by the Sharp Software for the Gourmet Online system.

Design and purchase of database as per the requirements: the database needs to be large enough with a huge data storage capacity to enable the storing of information related to all the individual log-in IDs, customers, bank details, franchisee’s details, payment details and other business details for the smooth performance of online transactions. So while designing the database, all the above considerations are required to be taken as the scope of developing the database. The database should be designed in a manner which can work with the existing system cohesively.

Outsourcing of the software development: the software required to develop the system and provide the desired facilities to the customers and Alexandria’s Gourmet Food franchisee owners and the store staffs to enable doing the business with ease and never face any black-out issues. The development work for such software is required to be outsourced due to non-availability of in-house staff that can fulfil such a high skill requirement. So the decision of outsourcing is advisable, but all the contractual terms and conditions are required to be finalized well with the Sharp Software to deliver the desired software on time, within the budgeted cost and the desired quality parameters and the maintenance of the developed system for the future use. So the Sharp Software shall be made responsible for the designing and developing the software along with the maintenance of the whole system after the implementation stage.

The Pilot test is required to be done: conducting the pilot tests after the designing and development of the system shall be covered under the scope of this project. During the test around 150 customers shall be selected on random basis along with few franchisee stores and the head office of the Alexandria’s Gourmet Food at NSW. The test is to be conducted to note the performance of the integrated system with the customer’s satisfaction level, ease of accepting the orders and delivering the food and back office activities shall be measured. In case of any finding, the system shall be reconfigured to fir the system requirement as per feedback.

Training needs identification and providing the training to the staffs: the training shall also be provided to the users and the franchisee staffs to use the system for providing the effective result.

Implementation of the system: after the designing and development of the system and the software is successfully pilot tested among the randomly selected customers and franchisee store it shall be now implemented throughout the Alexandria’s Gourmet Food stores. The designed web page shall be published online for the registration of the customers.

Back office system integration with the new system: the back office database system which conducts the finalisation of the new franchisee store, do all the marketing campaigning, then setting up a new store, all the required accounting systems, inventory management system, supplier management system, warehouse management system and other IT related system shall be synchronised with the project ‘Gourmet Online’.

Migration of data between both the systems: the scope of the project ‘Gourmet Online’ also includes the data migration from the traditional system to this new system.

Software development contract with Sharp Software: the software development contract shall be provided to Sharp Software on the basis of Design, Develop and Maintenance of the system. Even though the Sharp Software is well known and pre-booked vendor, but still the contract shall be finalized with all above terms and conditions.

Task List

Scope Item: Developing the IT Architectural Plan
Task Name	Deliverable
Prepare the Hardware architectural plan	IT Architectural Plan
Prepare the Software architectural plan
Prepare the Security architectural plan
Prepare the Network architectural plan
Prepare the Database architectural plan

Scope Item: Develop the Scope Management Plan
Task Name	Deliverable
Prepare the Scope Management Plan	Scope Management Plan
Organize meetings to identify the requirements
Finalize the requirement of the Project
Define the Scope of the Project
Prepare the WBS to further divide the overall scope of the project

Scope Item: Develop the Time Management Plan
Task Name	Deliverable
Prepare the Schedule Management Plan	Level III Schedule of the project & Time Management Plan
Define the activities of the Project
Sequence the activities of the project
Estimate the resources required for completing the activities
Estimate the duration of the activities

Scope Item: Develop the Cost Management Plan
Task Name	Deliverable
Prepare the Cost Management plan	Project Budget Estimate
Estimate the cost of the project
Prepare the Budget

Scope Item: Develop the Risk Management Plan
Task Name	Deliverable
Prepare the Risk Management Plan	Updated Risk Register
Prepare the Risk Register with all threats & opportunities
Develop the Qualitative Analysis of the risks
Develop the Quantitative Analysis of the risks
Develop the Risk Response Plan of the identified risks

Scope Item: Develop the other required PM documents
Task Name	Deliverable
Prepare the Communication Plan for managing the Stakeholders	Communication Management Plan
Prepare the Contract Management Plan for placing orders to Sharp Software & hardware	Contract Management Plan
Prepare the Human Resource Management Plan	HR Management Plan

Scope Item: Human Resource Recruitment
Task Name	Deliverable
Publish advertisement	Provide the appointment letter to the selected team members
Receive the resumes
Analyse and shortlist the resumes according to their experience in similar project
Conduct interview
Negotiate & Select the candidates

Scope Item: Place Contract for Hardware, infrastructure and Security system
Task Name	Deliverable
Prepare the Request for Proposal (RFP) document	Issue Purchase Order to selected vendor for the design, develop and implement the system
Float the RFP document through Newspaper and Social media
Receive the proposals (Bids)
Evaluate the bids received
Shortlist the bidders & Negotiate with them
Finalize the bidder

Scope Item: Place contract for Software development & maintenance of the system to Sharp Software
Task Name	Deliverable
Negotiate terms with Sharp Software	Issuance of Contract to Sharp Software
Issue the Service Order request letter

Scope Item: Design the Software
Task Name	Deliverable
Define the output of the software requirement	Designing of the Software
Define the data flow
Develop the logic to get the desired output
Document the Program

Scope Item: Design the Database
Task Name	Deliverable
Determine the entities/tables required to be included	Complete the designing of database
Determine the attributes/fields required to be included
Identify & document the unique fields required
Set the relationships between tables
Normalize the design
Enter all the raw data

Scope Item: Design the security features
Task Name	Deliverable
Define the required level of security feature	Designing of security features
Design & Select the LAN / WLAN for providing a security protective information
Design the proper tools like Firewalls to protect the system

Scope Item: Purchase & procure the Hardware
Task Name	Deliverable
Place order to the sub-vendors	Deliver the Hardware system at Head Office, NSW
Receive product from sub-vendors
Assemble all received parts from sub-vendors
Test the assembled hardware system
Dispatch & Deliver the Hardware

Scope Item: Purchase & procure the IT infrastructure
Task Name	Deliverable
Place order to the sub-vendors	Deliver the IT Infrastructure system at Head Office, NSW
Receive product from sub-vendors
Assemble all received parts from sub-vendors
Test the assembled IT Infrastructure system
Dispatch & Deliver the IT Infrastructure

Scope Item: Purchase & procure the Security system
Task Name	Deliverable
Procure LAN / WLAN for providing a security protective information	Deliver the Security system at Head Office, NSW
Procure proper tools like Firewalls to protect the system
Conduct preliminary test

Scope Item: Purchase the Database
Task Name	Deliverable
Finalise the tables with raw data to suit the requirement of new system	Deliver the database at Head Office, NSW
Obtain approval on the type of database developed

Scope Item: Develop the System
Task Name	Deliverable
Development of Software	Development of the whole new system
Manage to obtain the integrity between client, server and the network system
Develop the proper Security system
Set up the IT Infrastructure
Set up the Hardware systems

Scope Item: Conduct Pilot Test
Task Name	Deliverable
Prepare the procedure to conduct pilot test	Complete conducting the pilot test
Obtain approval of procedure to conduct pilot test
Select 150 customers randomly
Select randomly franchisee store
Conduct the pilot test

Scope Item: Implement the system
Task Name	Deliverable
Implement the Hardware	Complete implementation of the new system
Implement the IT Infrastructure
Implement the Security System
Implement the software
Implement the Database

Scope Item: Integration with the back office system at NSW
Task Name	Deliverable
Configure the old system as per the new system's requirement	Integration of the old & new system
Integrate the New system with the old one

Scope Item: Migration of the data from the old to new system
Task Name	Deliverable
Develop the database system to accommodate the old data	Complete the migration of old to new system
Transfer the data from old system to the new one

Scope Item: Train the Staffs
Task Name	Deliverable
Prepare training manuals	Complete providing training to all staffs
Obtain approval on the developed training manual
Provide training to the users / franchise store's staffs

Scope Item: Closing & Evaluation of Gourmet Online Food Project
Task Name	Deliverable
Document the lessons learned	Completion of Gourmet Online Food Project
Evaluate the project outcomes
Document the project outcomes

Project Budget

Sl. No.	Component (McConnell, 2011)	Estimated Cost (multiple of $ 25,000)
1	Outsourced “Gourmet-Online” Software Development
1.1	Service contract to Sharp Software	24.00
2	Gourmet-Online Software Implementation	12.00
3	Training (Alexandria’s Gourmet Food Corporate staff and Franchise Operators)	12.00
4	Hardware, network infrastructure and security components (RFP, purchase & implementation)
4.1	Common RFP process for all the three items	14.40
4.2	Purchase and Implementation of Hardware	31.20
4.3	Purchase and Implementation of IT Infrastructure	31.20
4.4	Purchase and Implementation of Security Components	31.20
5	Database (purchase & implementation)
5.1	Purchase Database	19.20
5.2	Implementation of Database	4.80
6	Migration of required existing Business Data	12.00
7	Project staff costs (Alexandria’s Corporate staff only)
7.1	Project Manager (Full-time – 1 No.)	3.67
7.2	Business Analysts - Full-time – 2 Nos.	6.67
7.3	Hardware Engineer (Full-time – 2 Nos.)	6.00
7.4	Security Engineer (Full-time – 1 No.)	2.33
7.5	Network Engineer (Full-time – 1 No.)	2.83
7.6	Accountant (Part-time – 1 No.)	0.83
7.7	Vendor Relationship Manager (Part-time – 1 No.)	1.67
	Sub Total
8	Contingency @ 10% of Total	24.00
	Total	240

Project Time Estimate

WBS	Task Name (Harrin, 2017)	Duration	Start	Finish
1	Gourmet Online Food Project	195 days	Mon 10/2/17	Fri 6/29/18
1.1	Planning activities for developing Gourmet Online Food Project	72 days	Mon 10/2/17	Tue 1/9/18
1.1.1	Developing the IT Architectural Plan	21 days	Mon 10/2/17	Mon 10/30/17
1.1.1.1	Deliverable: Project Charter approval obtained	0 days	Mon 10/2/17	Mon 10/2/17
1.1.1.2	Prepare the Hardware architectural plan	5 days	Mon 10/2/17	Fri 10/6/17
1.1.1.3	Prepare the Software architectural plan	5 days	Mon 10/9/17	Fri 10/13/17
1.1.1.4	Prepare the Security architectural plan	3 days	Mon 10/16/17	Wed 10/18/17
1.1.1.5	Prepare the Network architectural plan	5 days	Thu 10/19/17	Wed 10/25/17
1.1.1.6	Prepare the Database architectural plan	3 days	Thu 10/26/17	Mon 10/30/17
1.1.1.7	Deliverable: IT Architectural Plan	0 days	Mon 10/30/17	Mon 10/30/17
1.1.2	Develop the Scope Management Plan	14 days	Tue 10/31/17	Fri 11/17/17
1.1.2.1	Prepare the Scope Management Plan	4 days	Tue 10/31/17	Fri 11/3/17
1.1.2.2	Organize meetings to identify the requirements	4 days	Mon 11/6/17	Thu 11/9/17
1.1.2.3	Finalize the requirement of the Project	4 days	Wed 11/8/17	Mon 11/13/17
1.1.2.4	Define the Scope of the Project	2 days	Tue 11/14/17	Wed 11/15/17
1.1.2.5	Prepare the WBS to further divide the overall scope of the project	2 days	Thu 11/16/17	Fri 11/17/17
1.1.2.6	Deliverable: Scope Management Plan	0 days	Fri 11/17/17	Fri 11/17/17
1.1.3	Develop the Time Management Plan	14 days	Mon 11/20/17	Thu 12/7/17
1.1.3.1	Prepare the Schedule Management Plan	3 days	Mon 11/20/17	Wed 11/22/17
1.1.3.2	Define the activities of the Project	4 days	Thu 11/23/17	Tue 11/28/17
1.1.3.3	Sequence the activities of the project	2 days	Wed 11/29/17	Thu 11/30/17
1.1.3.4	Estimate the resources required for completing the activities	4 days	Wed 11/29/17	Mon 12/4/17
1.1.3.5	Estimate the duration of the activities	3 days	Tue 12/5/17	Thu 12/7/17
1.1.3.6	Deliverable: Level III Schedule of the project & Time Management Plan	0 days	Thu 12/7/17	Thu 12/7/17
1.1.4	Develop the Cost Management Plan	9 days	Tue 12/5/17	Fri 12/15/17
1.1.4.1	Prepare the Cost Management plan	3 days	Tue 12/5/17	Thu 12/7/17
1.1.4.2	Estimate the cost of the project	4 days	Fri 12/8/17	Wed 12/13/17
1.1.4.3	Prepare the Budget	2 days	Thu 12/14/17	Fri 12/15/17
1.1.4.4	Deliverable: Project Budget Estimate	0 days	Fri 12/15/17	Fri 12/15/17
1.1.5	Develop the Risk Management Plan	18 days	Fri 12/8/17	Tue 1/2/18
1.1.5.1	Prepare the Risk Management Plan	3 days	Fri 12/8/17	Tue 12/12/17
1.1.5.2	Prepare the Risk Register with all threats & opportunities	5 days	Mon 12/18/17	Fri 12/22/17
1.1.5.3	Develop the Qualitative Analysis of the risks	1 day	Mon 12/25/17	Mon 12/25/17
1.1.5.4	Develop the Quantitative Analysis of the risks	3 days	Tue 12/26/17	Thu 12/28/17
1.1.5.5	Develop the Risk Response Plan of the identified risks	3 days	Fri 12/29/17	Tue 1/2/18
1.1.5.6	Deliverable: Updated Risk Register	0 days	Tue 1/2/18	Tue 1/2/18
1.1.6	Develop the other required PM documents	37 days	Mon 11/20/17	Tue 1/9/18
1.1.6.1	Prepare the Communication Plan for managing the Stakeholders	7 days	Mon 12/25/17	Tue 1/2/18
1.1.6.2	Prepare the Contract Management Plan for placing orders to Sharp Software & hardware	10 days	Mon 11/20/17	Fri 12/1/17
1.1.6.3	Prepare the Human Resource Management Plan	5 days	Wed 1/3/18	Tue 1/9/18
1.1.6.4	Deliverable: Contract Management Plan	0 days	Fri 12/1/17	Fri 12/1/17
1.1.6.5	Deliverable: Communication Management Plan	0 days	Tue 1/2/18	Tue 1/2/18
1.1.6.6	Deliverable: HR Management Plan	0 days	Tue 1/9/18	Tue 1/9/18
1.2	Execution, Monitoring & Control the Gourmet Online Food Project	143 days	Mon 12/4/17	Wed 6/20/18
1.2.1	Human Resource Recruitment	22 days	Wed 1/10/18	Thu 2/8/18
1.2.1.1	Publish advertisement	3 days	Wed 1/10/18	Fri 1/12/18
1.2.1.2	Receive the resumes	10 days	Mon 1/15/18	Fri 1/26/18
1.2.1.3	Analyze and shortlist the resumes according to their experience in similar project	2 days	Mon 1/29/18	Tue 1/30/18
1.2.1.4	Conduct interview	5 days	Wed 1/31/18	Tue 2/6/18
1.2.1.5	Negotiate & Select the candidates	2 days	Wed 2/7/18	Thu 2/8/18
1.2.1.6	Deliverable: Provide the appointment letter to the selected team members	0 days	Thu 2/8/18	Thu 2/8/18
1.2.2	Contract Placement	80 days	Mon 12/4/17	Fri 3/23/18
1.2.2.1	Place Contract for Hardware, infrastructure and Security system	31 days	Fri 2/9/18	Fri 3/23/18
1.2.2.1.1	Prepare the Request for Proposal (RFP) document	3 days	Fri 2/9/18	Tue 2/13/18
1.2.2.1.2	Float the RFP document through Newspaper and Social media	1 day	Wed 2/14/18	Wed 2/14/18
1.2.2.1.3	Receive the proposals (Bids)	15 days	Thu 2/15/18	Wed 3/7/18
1.2.2.1.4	Evaluate the bids received	4 days	Thu 3/8/18	Tue 3/13/18
1.2.2.1.5	Shortlist the bidders & Negotiate with them	1 day	Tue 3/20/18	Tue 3/20/18
1.2.2.1.6	Finalize the bidder	3 days	Wed 3/21/18	Fri 3/23/18
1.2.2.1.7	Deliverable: Issue Purchase Order to selected vendor for the design, develop and implement the system	0 days	Fri 3/23/18	Fri 3/23/18
1.2.2.2	Place contract for Software development & maintenance of the system to Sharp Software	7 days	Mon 12/4/17	Tue 12/12/17
1.2.2.2.1	Negotiate terms with Sharp Software	5 days	Mon 12/4/17	Fri 12/8/17
1.2.2.2.2	Issue the Service Order request letter	2 days	Mon 12/11/17	Tue 12/12/17
1.2.2.2.3	Deliverable: Issuance of Contract to Sharp Software	0 days	Tue 12/12/17	Tue 12/12/17
1.2.3	Design the System	92 days	Wed 12/13/17	Thu 4/19/18
1.2.3.1	Design the Software	25 days	Wed 12/13/17	Tue 1/16/18
1.2.3.1.1	Define the output of the software requirement	2 days	Wed 12/13/17	Thu 12/14/17
1.2.3.1.2	Define the data flow	3 days	Fri 12/15/17	Tue 12/19/17
1.2.3.1.3	Develop the logic to get the desired output	15 days	Wed 12/20/17	Tue 1/9/18
1.2.3.1.4	Document the Program	5 days	Wed 1/10/18	Tue 1/16/18
1.2.3.1.5	Deliverable: designing of the Software	0 days	Tue 1/16/18	Tue 1/16/18
1.2.3.2	Design the Database	19 days	Mon 3/26/18	Thu 4/19/18
1.2.3.2.1	Determine the entities/tables required to be included	4 days	Mon 3/26/18	Thu 3/29/18
1.2.3.2.2	Determine the attributes/fields required to be included	5 days	Mon 3/26/18	Fri 3/30/18
1.2.3.2.3	Identify & document the unique fields required	3 days	Mon 4/2/18	Wed 4/4/18
1.2.3.2.4	Set the relationships between tables	4 days	Thu 4/5/18	Tue 4/10/18
1.2.3.2.5	Normalize the design	2 days	Wed 4/11/18	Thu 4/12/18
1.2.3.2.6	Enter all the raw data	5 days	Fri 4/13/18	Thu 4/19/18
1.2.3.2.7	Deliverable: complete the designing of database	0 days	Thu 4/19/18	Thu 4/19/18
1.2.3.3	Design the security features	12 days	Mon 3/26/18	Tue 4/10/18
1.2.3.3.1	Define the required level of security feature	2 days	Mon 3/26/18	Tue 3/27/18
1.2.3.3.2	Design & Select the LAN / WLAN for providing a security protective information	10 days	Wed 3/28/18	Tue 4/10/18
1.2.3.3.3	Design the proper tools like Firewalls to protect the system	10 days	Wed 3/28/18	Tue 4/10/18
1.2.3.3.4	Deliverable: Designing of security features	0 days	Tue 4/10/18	Tue 4/10/18
1.2.4	Purchase and Procure	46 days	Thu 3/8/18	Thu 5/10/18
1.2.4.1	Purchase & procure the Hardware	42 days	Thu 3/8/18	Fri 5/4/18
1.2.4.1.1	Place order to the sub-vendors	3 days	Mon 3/26/18	Wed 3/28/18
1.2.4.1.2	Receive product from sub-vendors	20 days	Thu 3/8/18	Wed 4/4/18
1.2.4.1.3	Assemble all received parts from sub-vendors	10 days	Thu 4/12/18	Wed 4/25/18
1.2.4.1.4	Test the assembled hardware system	2 days	Thu 4/26/18	Fri 4/27/18
1.2.4.1.5	Dispatch & Deliver the Hardware	5 days	Mon 4/30/18	Fri 5/4/18
1.2.4.1.6	Deliverable: Deliver the Hardware system at Head Office, NSW	0 days	Fri 5/4/18	Fri 5/4/18
1.2.4.2	Purchase & procure the IT infrastructure	36 days	Thu 3/15/18	Thu 5/3/18
1.2.4.2.1	Place order to the sub-vendors	3 days	Mon 3/26/18	Wed 3/28/18
1.2.4.2.2	Receive product from sub-vendors	15 days	Thu 3/15/18	Wed 4/4/18
1.2.4.2.3	Assemble all received parts from sub-vendors	5 days	Thu 4/19/18	Wed 4/25/18
1.2.4.2.4	Test the assembled IT Infrastructure system	1 day	Thu 4/26/18	Thu 4/26/18
1.2.4.2.5	Dispatch & Deliver the IT Infrastructure	5 days	Fri 4/27/18	Thu 5/3/18
1.2.4.2.6	Deliverable: Deliver the IT Infrastructure system at Head Office, NSW	0 days	Thu 5/3/18	Thu 5/3/18
1.2.4.3	Purchase & procure the Security system	22 days	Wed 4/11/18	Thu 5/10/18
1.2.4.3.1	Procure LAN / WLAN for providing a security protective information	20 days	Wed 4/11/18	Tue 5/8/18
1.2.4.3.2	Procure proper tools like Firewalls to protect the system	10 days	Wed 4/25/18	Tue 5/8/18
1.2.4.3.3	Conduct preliminary test	2 days	Wed 5/9/18	Thu 5/10/18
1.2.4.3.4	Deliverable: Deliver the Security system at Head Office, NSW	0 days	Thu 5/10/18	Thu 5/10/18
1.2.4.4	Purchase the Database	7 days	Fri 4/20/18	Mon 4/30/18
1.2.4.4.1	Finalise the tables with raw data to suit the requirement of new system	5 days	Fri 4/20/18	Thu 4/26/18
1.2.4.4.2	Obtain approval on the type of database developed	2 days	Fri 4/27/18	Mon 4/30/18
1.2.4.4.3	Deliverable: Deliver the database at Head Office, NSW	0 days	Mon 4/30/18	Mon 4/30/18
1.2.5	Develop the System	87 days	Wed 1/17/18	Thu 5/17/18
1.2.5.1	Development of Software	5 days	Wed 1/17/18	Tue 1/23/18
1.2.5.2	Manage to obtain the integrity between client, server and the network system	3 days	Wed 1/24/18	Fri 1/26/18
1.2.5.3	Develop the proper Security system	5 days	Fri 5/11/18	Thu 5/17/18
1.2.5.4	Set up the IT Infrastructure	10 days	Fri 5/4/18	Thu 5/17/18
1.2.5.5	Set up the Hardware systems	3 days	Mon 5/7/18	Wed 5/9/18
1.2.5.6	Deliverable: Development of the whole new system	0 days	Thu 5/17/18	Thu 5/17/18
1.2.6	Conduct Pilot Test	19 days	Fri 4/20/18	Wed 5/16/18
1.2.6.1	Prepare the procedure to conduct pilot test	10 days	Fri 4/20/18	Thu 5/3/18
1.2.6.2	Obtain approval of procedure to conduct pilot test	2 days	Fri 5/4/18	Mon 5/7/18
1.2.6.3	Select 150 customers randomly	2 days	Tue 5/8/18	Wed 5/9/18
1.2.6.4	Select randomly franchisee store	1 day	Tue 5/8/18	Tue 5/8/18
1.2.6.5	Conduct the pilot test	5 days	Thu 5/10/18	Wed 5/16/18
1.2.6.6	Deliverable: Complete conducting the pilot test	0 days	Wed 5/16/18	Wed 5/16/18
1.2.7	Implement the system	22 days	Tue 5/1/18	Wed 5/30/18
1.2.7.1	Implement the Hardware	3 days	Thu 5/17/18	Mon 5/21/18
1.2.7.2	Implement the IT Infrastructure	10 days	Thu 5/17/18	Wed 5/30/18
1.2.7.3	Implement the Security System	3 days	Thu 5/17/18	Mon 5/21/18
1.2.7.4	Implement the software	3 days	Thu 5/17/18	Mon 5/21/18
1.2.7.5	Implement the Database	3 days	Tue 5/1/18	Thu 5/3/18
1.2.7.6	Deliverable: Complete implementation of the new system	0 days	Wed 5/30/18	Wed 5/30/18
1.2.8	Integration with the back office system at NSW	15 days	Thu 5/17/18	Wed 6/6/18
1.2.8.1	Configure the old system as per the new system's requirement	10 days	Thu 5/17/18	Wed 5/30/18
1.2.8.2	Integrate the New system with the old one	5 days	Thu 5/31/18	Wed 6/6/18
1.2.8.3	Deliverable: Integration of the old & new system	0 days	Wed 6/6/18	Wed 6/6/18
1.2.9	Migration of the data from the old to new system	20 days	Thu 5/17/18	Wed 6/13/18
1.2.9.1	Develop the database system to accommodate the old data	10 days	Thu 5/17/18	Wed 5/30/18
1.2.9.2	Transfer the data from old system to the new one	5 days	Thu 6/7/18	Wed 6/13/18
1.2.9.3	Deliverable: Complete the migration of old to new system	0 days	Wed 6/13/18	Wed 6/13/18
1.2.10	Train the Staffs	24 days	Fri 5/18/18	Wed 6/20/18
1.2.10.1	Prepare training manuals	15 days	Fri 5/18/18	Thu 6/7/18
1.2.10.2	Obtain approval on the developed training manual	2 days	Fri 6/8/18	Mon 6/11/18
1.2.10.3	Provide training to the users / franchise store's staffs	5 days	Thu 6/14/18	Wed 6/20/18
1.2.10.4	Deliverable: complete providing training to all staffs	0 days	Wed 6/20/18	Wed 6/20/18
1.3	Closing & Evaluation of Gourmet Online Food Project	7 days	Thu 6/21/18	Fri 6/29/18
1.3.1	Document the lessons learned	5 days	Thu 6/21/18	Wed 6/27/18
1.3.2	Evaluate the project outcomes	5 days	Thu 6/21/18	Wed 6/27/18
1.3.3	Document the project outcomes	2 days	Thu 6/28/18	Fri 6/29/18
1.3.4	Deliverable: Completion of Gourmet Online Food Project	0 days	Fri 6/29/18	Fri 6/29/18

Quality Management Process

This process will ensure the delivery of the product (the online system) within the budgeted time, cost and adhering to the provided quality standards (Method 123, 2017). The basic steps of conducting the quality management are:

Perform Quality Assurance: the project team need to always keep on tracking the quality standards with respect to the planning figures

Do Quality Control: any audit findings need to be addressed immediately and to monitor and control the quality of the project and product

Always adopt for Quality Improvement: the philosophy of continuous quality improvement is to be adopted by the project team members and all efforts are needed to be undertaken the team members

Implement the approved method of Quality Management: in every PDCA cycle the outcome improvement method is required to be approved by the sponsor before applying in the whole project and the same process needs to be repeated till the completion of the project.

Risk Management Process

Risk Identification (OneCampus, 2017): This is the first step, where the team member and the other stakeholders shall identify the various threats and opportunities of the project

Conduct Qualitative Analysis: after the lists of risks are identified, they are to be analysed according to its probability of happening and the impact on the project if it happens.

Conduct Quantitative Analysis: there are various tools and techniques which can be used to calculate the cost of the risk if it happens.

Rank the risks: on the basis of cost, the risks are arranged in descending value of risks with the maximum amount risk at the top and the minimum at below most rows.

Plan response or mitigation (Sciences Engineering Medicine, 2017): once the identification and analysis are done, the mitigation plan either ‘accept’, ‘reduce’, ‘mitigate’, ‘enhance’ in case of opportunity etc. are used and the best option is adopted.

Project Monitoring and Control

Meetings: there shall be the weekly meeting between the team members and monthly once with the Project Sponsor.

Reports: the cost, progress, quality and change order status shall be pushed via e-mail and presented at the weekly meeting. During the monthly meeting with sponsor and vendors, trend analysis, progress status, concern status, backlog analysis in case of delays and catch-up plan is to be presented.

Project Control Structure: the Project Manager shall lead the project control job for the project. In project control, the Project Manager shall always keep on doing checks and analysis to complete the project within budgeted time and cost (Aramyan, 2016).

Change Control Process (Carman, 2013): any kind of change in the project which can impact the time, cost and quality of the project shall be treated under this process. The changes need to be first assessed by the PM for the impact on time and cost of the project and then it is up to sponsor whether to accept the change or reject it.

Implementation Strategy

Task (Edwards & Richards, 2014)	% Comp.	Status	Actual Start Date	Forecast Finish Date	Actual Finish Date	Owner of the Task	Priority
Approval of Project Charter	100%	Completed	20 Sep 2017	2 Oct 2017	2 Oct 2017	Project Sponsor	High
Planning activities	2%	In Progress	2 Oct 2017	9 Jan 2018	-	Project Manager	Medium
Recruit Project Team	0%	Not Started	10 Jan 2018	8 Feb 2018	-	Project Manager	High
Contract Placement	0%	Not Started	4 Dec 2017	23 Mar 2018	-	Project Team	High
Design the System	0%	Not Started	13 Dec 2017	19 Apr 2018	-	Vendors	Medium
Purchase and Procure	0%	Not Started	8 Mar 2018	10 May 2018	-	Vendors	High
Develop the System	0%	Not Started	17 Jan 2018	17 May 2018	-	Vendors	High
Conduct Pilot Test	0%	Not Started	20 Apr 2018	16 May 2018	-	Vendors	High
Implement the system	0%	Not Started	1 May 2018	30 May 2018	-	Vendors	Medium
Integration with the back office system at NSW	0%	Not Started	17 May 2018	6 Jun 2018	-	Vendors	Medium
Migration of the data from the old to new system	0%	Not Started	17 May 2018	13 Jun 2018	-	Vendors	Medium
Train the Staffs	0%	Not Started	18 May 2018	20 Jun 2018	-	Vendors	Low
Closing & Evaluation of Gourmet Online Food Project	0%	Not Started	21 Jun 2018	29 Jun 2018	-	Project Manager	Medium

Recommendations

It is recommended that as the ‘Project Charter’ is approved so the next step was developing the ‘Project Plan’ which is now developed. Once the document developed the Project Plan is approved then the Project Team can move to the next stage that is ‘Execution of Gourmet Online Food Project’. The time period available to complete the work is tight but achievable, even the cost too. So the Project Team need to be cautious about the quality of the product as well as the time and cost baseline too.

Approvals

This project plan has presented the detailed parameters of the “Gourmet Online Food Project”. Now after the acceptance and signed off of the parameters presented, the project is allowed to move to the execution phase.

_______________________________ _________________________

(Signature) (Signature)

Executive Team Joanne Davis, Project Manager

References

Aramyan, P., 2016. What are Project controls? Why are they so important in project management and how to deal with them! [Online] Logic Software, Inc. Available at: https://explore.easyprojects.net/blog/what-are-project-controls-why-are-they-so-important-in-project-management-and-how-to-deal-with-them [Accessed 11 October 2017].

Carman, C., 2013. 4 Steps to Effective Change Control. [Online] Dice Available at: https://insights.dice.com/2013/05/08/why-change-control-isnt-for-sissies/ [Accessed 11 October 2017].

Clarkson, A., 2012. IT Project Management | Measurable Organizational Value. [Online] Available at: https://classlessnotes.blogspot.in/2012/01/it-project-management-measurable.html [Accessed 11 October 2017].

Edwards, G. & Richards, F., 2014. Putting Together a Project Implementation Plan. [Online] Available at: https://www.brighthubpm.com/project-planning/87423-putting-together-a-project-implementation-plan/ [Accessed 11 October 2017].

Harrin, E., 2017. What Is Project Time Management? [Online] Available at: https://www.thebalance.com/what-is-project-time-management-3879177 [Accessed 11 October 2017].

McConnell, E., 2011. Project Budget and Financial Resources. [Online] Available at: https://www.mymanagementguide.com/project-budget-and-financial-resources/ [Accessed 11 October 2017].

Method 123, 2017. Quality Management Process. [Online] Palmetto Document Systems,Inc. Available at: https://www.method123.com/quality-management.php [Accessed 11 October 2017].

OneCampus, 2017. [Online] Available at: https://www.greycampus.com/opencampus/project-management-professional/plan-risk-responses [Accessed 11 October 2017].

Piscopo, M., 2017. Scope Management Plan. [Online] Available at: https://www.projectmanagementdocs.com/project-planning-templates/scope-management-plan.html#axzz4tfIbGW8q [Accessed 11 October 2017].

Porter-Roth, B., 2002. Request for Proposal: A Guide to Effective RFP Development. 1st ed. Addison-Wesley Professional.

Sciences Engineering Medicine, 2017. [Online] Available at: https://www.nap.edu/read/11183/chapter/7#51 [Accessed 11 October 2017].

Surbhi, S., 2015. Difference Between Internal and External Stakeholders. [Online] Available at: https://keydifferences.com/difference-between-internal-and-external-stakeholders.html [Accessed 11 October 2017].

The Denver Foundation, 2017. Identifying internal and external Stakeholders. [Online] Available at: https://www.nonprofitinclusiveness.org/identifying-internal-and-external-stakeholders [Accessed 11 October 2017].

Value Based Management, 2016. Agreeing on Roles and Responsibilities: Summary of RACI. [Online] Available at: https://www.valuebasedmanagement.net/methods_raci.html [Accessed 11 October 2017].

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