32547 Unix Systems Programming Answers Assessment Answer

Answer:

Project Background

 The paper mainly reflects on the implementation of CRM system within the organization “TOSIG” that facilitates insurance to One tier suppliers. It is found that the organization faces lot of issues and challenges due to the current process that the organization follows as the agents needs to re-enter data within the organization system which is quite time-consuming. In order to mitigate the issue, the organization implements CRM system within the organization so that its information system is upgraded and the organization will be able to get proper facility of insurance to the clients.

Project goal

 The main goal of TOSIG is to implement customer relationship management system to upgrade the information system of the organization. It is found that due to the implementation of CRM system, the organization can get the chance of offering more insurance to the clients.

Project objective

The project objectives are:

• To implement customer relationship management system within the organization
• To enhance the business opportunities for the organization
• To minimize the time that is generally spend in entering data

Project Deliverable

The project deliverables are listed belo

w:

• Analysis of system requirements
• Selection of proper platform
• Designing outline
• Testing of simulation
• Completion of design
• Designing approval
• Completion of design implication
• Migration of database'
• Conducting black box testing

1.5 Strategic alignment of project.

It is essential to align the objectives as well as goals of the organization with the project to fulfill the demands as well as needs of the project. It is identified if the needs as well as requirements of the organization is known then the project manager takes the initiative of aligning the project with the objectives of the organization so that the developed system will be beneficial for the organization for achieving its goals and objectives.

Project Schedule 

Milestones

The project milestones are provided in the table below:

Project requirements

The project requirements are as follows:

Hardware: The hardware requirements include:

• Computer
• Operating system-Windows 10
• RAM
• Hard-drive

Software: The software requirements include:

• Zoho
• Romexsoft

Human resources: The people who are associated with the project are listed below:

• Project manager
• Business analyst
• Programmer_1
• Programmer_2
• Database developer
• Graphical user interface developer
• Tester
• Administration officer

Limits and exclusions

The limits and exclusions of the project are listed below:

• The CRM system implementation must not extended after its final completion date otherwise the project budget will increase
• Involvement of all the project team members within the project otherwise project would not get completed on the assumed time.

Work/ process breakdown schedule

The work/process breakdown schedule is provided below:

Time and cost management 

Time management

The entire schedule of the project will be managed with the help of Gantt chart. It is identified that Gantt chart are utilized to track as well as manage the time of the project so that the entire project can be completed within the expected time.

Cost management

The project cost can be effectively managed as per the budget that is assumed by the project manager in the planning stage of the project. It is analyzed that the entire budget is provided below with which the project manager can be able to track the cost of the project.

Resource management

The resource management for the entire project is reflected in the table that is provided below:

Risk management

 It is found that risk management plan is generally needed Implementation of CRM system for foreseeing the risks and challenges of the project so that the impact as well as probability that are associated with the project can be identified and the risks that are related with the project can be successfully mitigated with the help of proper mitigation plan. The risk management plan for the project is provided in the table below:

Communication management plan

 It is found that proper communication management plan is needed within the project to have effective communication between the team members as well as higher authorities of the organization. Thee communication management plan helps in defining the roles of the person who are generally associated with the project. In addition to this, communication plan generally assists providing proper guidance about the meetings that is required to be conducted within the project.

References

Bucero, A. and Englund, R.L., 2015, October. Project sponsorship: Achieving management commitment for project success. Project Management Institute.

Hornstein, H.A., 2015. The integration of project management and organizational change management is now a necessity. International Journal of Project Management, 33(2), pp.291-298.

Joslin, R. and Müller, R., 2015. Relationships between a project management methodology and project success in different project governance contexts. International Journal of Project Management, 33(6), pp.1377-1392.

Kerzner, H., 2017. Project management metrics, KPIs, and dashboards: a guide to measuring and monitoring project performance. John Wiley & Sons.

Kucharska, W. and Kowalczyk, R., 2016. Trust, Collaborative Culture and Tacit Knowledge Sharing in Project Management–a Relationship Model.

Marcelino-Sádaba, S., Pérez-Ezcurdia, A., Lazcano, A.M.E. and Villanueva, P., 2014. Project risk management methodology for small firms. International journal of project management, 32(2), pp.327-340.

Martinelli, R.J. and Milosevic, D.Z., 2016. Project management toolbox: tools and techniques for the practicing project manager. John Wiley & Sons.

Mir, F.A. and Pinnington, A.H., 2014. Exploring the value of project management: linking project management performance and project success. International journal of project management, 32(2), pp.202-217

Riol, H. and Thuillier, D., 2015. Project management for academic research projects: balancing structure and flexibility. International Journal of Project Organisation and Management, 7(3), pp.251-269.

Svejvig, P. and Andersen, P., 2015. Rethinking project management: A structured literature review with a critical look at the brave new world. International Journal of Project Management, 33(2), pp.278-290

Todorovi?, M.L., Petrovi?, D.?., Mihi?, M.M., Obradovi?, V.L. and Bushuyev, S.D., 2015. Project success analysis framework: A knowledge-based approach in project management. International Journal of Project Management, 33(4), pp.772-783.

Too, E.G. and Weaver, P., 2014. The management of project management: A conceptual framework for project governance. International Journal of Project Management, 32(8), pp.1382-1394.