Assessment Tasks and Instructions
Unit(s) of Competency and Code(s)
BSBMGT517 Manage operational plan
What will be assessed
The purpose of this assessment is to assess your ability to:
· develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:
o resource requirements
o key performance indicators
o monitoring processes
o contingency plans
· communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
· develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including:
o recruiting, inducting and developing personnel
o acquiring physical resources and services
o protecting intellectual property
o making variations to the plan
o monitoring and documenting performance.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Place/Location where assessment will be conducted including timeframes for completion
RTO to complete
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:
· relevant legislation and regulations
· workplace documentation and resources
· case studies and, where possible, real situations
· interaction with others.
Pen, paper, computer, persons which the student can observe undertaking tasks as determined.
Instructions for assessment including WHS requirements
Assessment 3 consists of a project comprising of 2 parts, Part A and Part B.
Requires you to select a procedure or task completed in an organisation or department as outlined in the tasks below. For these procedures or tasks you are required to write the detailed procedural steps required to complete these to industry standard in form of a checklist. You are then required to observe a staff maber completing the procedure/task and document the performance. Upon completion you are required to identify the shortfalls and underperformances.
Requires you to write a strategy which can be implemented to overcome the identified shortfalls. The strategy must be supported by an overview of all cost factors which will impact on the strategy including human and physical aspects
On completion you are required to write a critical reflection on the project overall, including cost effectiveness, viability for the operation ain terms of ROI, and realistic alternatives to improve processes and procedures. Each suggested approach must be evaluated for positive and negative impacts.
This assessment is one form of assessment type that is used to collect evidence and will count towards gaining competence toward this unit.
To demonstrate competence each task must be completed and the relevant question must be answered by the student.
Part A Observation of operational procedures or tasks
This project consists of an observation of an operational procedure relevant to your area of training which may include a Kitchen operation, Front office, Tourism, Events, Food and Beverage, Rooms Division or Administration. The focus needs to be on observing and improving existing procedures or to identify new processes to improve operations.
Part B Developing strategies and critical reflection
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