BSBRES411 Analyse and Present Research Information

ASSESSMENT

Assessment Guidelines

INSTRUCTIONS

Part A

Please complete the student details section.

This short answer assessment is one form of assessment that is used to collect evidence of competency for this unit.

To demonstrate competence you must correctly answer all questions. Any shortfalls or wrong responses may be followed up by your trainer in verbal, written or practical instance.

If more space is required for any answer you may attach a separate page containing name, assessment date, unit title unit code and the assessment task number and attach this page with the current assessment task before submission or alternatively use the back of each paper with a clear reference to the relevant question(s).

Ensure you check your work before submitting.

Please note, once the assessor has marked your work they will provide you with feedback.

You will be required to complete other relevant assessment tasks for this unit as instructed by your teacher or trainer.

Part B Case Study / Project

Please complete the student details section.

This Assessment consists of 3 Parts:

This assessment is one form of assessment type that is used to collect evidence and will count towards gaining competence toward this unit.

To demonstrate competence each part of this project must be addressed.

When you have completed all tasks, check your work before submitting.

Please note once the assessor has marked your work they will provide you with feedback.

You will be required to complete other relevant assessment tasks for this unit.

Assessment

Part A Knowledge Test.

What can happen if you gather information without objectives? How can you overcome it?

• When you work in a business environment, it is important to make sure that you can research about the objectives and present the information. There is no point of working in a field of business if we do not gather information without objectives. Objectives are the most important to start a business. If we do not have any objectives while gathering information than the business future plans, decision makings, evaluation and implementation will not reach its satisfaction. Failure to gather information without objectives means that you will exposing yourself without any knowledge.

What is a SMART Goal? Give an example of one.

• SMART is the Specific Measurable Achievable Realistic Time focused. Before you collect any information, it is essential that you have a clear objective. To assist in the development of your objectives, smart goal is a must. To complete an allocated task there must be a smart goals objective. For e.g., in an organization if there are no right objectives than there will not be the right plan or any decision making.

Think of five times in which you have had to research WHS information. Briefly outline the task. What information were you required to gather? What organisational requirements did you need to consider when you gathered the information?

• Five times I had to do WHS research are: -
• Step by step process for staff training:-

Identify Needs and Goals. Firstly, you need to identify the weaknesses in your company. Where is time lost

Identify Staff. Talk with managers to identify staff members who are most in need of skill development

• Performance review of staff:-

Establishing a performance review process is an essential part of effective business leadership. Staff performance reviews are generally conducted every 6 or 12 months by each team member's supervisor. They can be used to: identify performance issues early.

• Changing policies:-

Changing policies is only worth it if they are sustainable Implementing new workplace policies or changing existing ones can be a great way to improve employee productivity, enhance engagement, and/or control unwanted behaviour. However, changes to workplace policies are only worthwhile if they are sustainable over time

• Dealing with the staff:-

Provide Clear Examples. After your due diligence when you are clear in your assessment and presentation. Appropriate Language. Sometimes the best route to a solution is not always the direct one.

• Staff health and safety check: -

Performing workplace health and safety checks helps prevent work-related incidents, injuries, and illnesses. Failure to comply with WHS policies can result in fines or, worse, endanger people's lives.

The organizational requirements that I need to consider are:-

• I must go through computer files
• I must go through info and training needs
• I must go through invoices
• I Have to go through production target
• I must go through marketing reports and sales

What is anti-discrimination?

• Anti-discriminationrefers to the law on the right of people to be treated equally. Discrimination can relate discrimination relating to age, sex, marital status and religion, political and cultural beliefs. This is covered under the discrimination Act 1991.

What impact does level of authority have in regard to the information you provide your team?

• The level of authority relates to the level of responsibility. Responsibility is the duty to which a person is bound through their status or task. When a person is delegated a level of authority, they are given the authority to act in another stead and this in turn empowers them to take control of the work area. When a worker is provided with feedback regarding the final decision they become further empowered and then take ownership of the task.

What do you need to check to make sure data is relevant?

• To make sure the data is relevant; first we need to check the documents. Information is always changing. This means that information has a limited life. If we need to gather information, it is important to make sure that the data is relevant. We need to check the electronic documents that will show date and time in which the document or file was developed. We need to check the document to make sure that it must be signed to be valid. If the document or file is checked and verified, then it has the document been copied, stamped and signed to confirm that it is authentic and valid.

What do you need to check to make sure that data is accurate?

• The information that is not accurate can be dangerous. Inaccurate information mean that inaccurate decisions are made that can place workers at risk. When you search for data, take the time to make sure that you choose the information that is current, especially when you need to make an informed decision. Some process we need to know are:-
• check specific goal
• check specific purpose
• how data will be collected
• how data will be skimmed

What is the relationship between consistency of information and reliability?

• Consistency is a flow of data and reliability is validity of data. Reliability in research is concerned with how consistent information is. With any reliable information the results should have a certain level of consistency at different times. In research the more consistent the information, the more reliable the information. For example, you are researching Work Health and Safety websites and come across important information. You can have one of two reactions. You can either accept the truth of the information or check another website to make sure that the information that you have received is accurate. It is also essential that you check the reliability of the website.

Identify the problem and recommend the ways in which you can collect the information?

Taylor used the forklift and ran over two staff. How can you establish whether Taylor can use the forklift? Taylor claims that she has her license from her previous employer.

• I think that Taylor should not have run over the two staff because she cannot do such things with your co-workers in their workplace. They should also check when she got the job Talking about the licence, her previous employer licence does not value in her new workplace. The reliability of the provider should also be checked So, I think Taylor should make a new licence at her new workplace and then claim that that is a valid licence.

Find the following websites and reference them correctly:

Go to the SafeWork Australia Website. Write the URL Address and the appropriate referencing for the Work Health and Safety Consultation, Cooperation and Coordination Code of Practice.

Regulator for your State or Territory

New South Wales (NSW)

• Act: Work Health and Safety Act 2011 (NSW)
• Regulation: Work Health and Safety Regulation 2017 (NSW)
• Codes: NSW Codes of Practice
• Regulator: SafeWork NSW
• Resources:
• Your responsibilities as an employer or business
• How we can help – free advice and support for businesses
• Employer and business obligations
• Workcover NSW

Industry body for your industry

ACCC

https://www.accc.gov.au/business/industry-associations-professional-services/industry-associations

Go to the SafeWork Australia Website. Write the URL Address and the appropriate referencing for the Work Health and Safety Consultation, Cooperation and Coordination Code of Practice.

https://www.safework.nsw.gov.au

https://www.safework.nsw.gov.au/search?query=work+health+and+safety+consultation

https://www.safework.nsw.gov.au/resource-library/list-of-all-codes-of-practice

https://www.safeworkaustralia.gov.au/

When you gather information, what is it important to consider?

• Business, employers, and workers need to find work health and safety information quickly and easily. If information is hard to, workplace health and safety may be at risk. To ensure clear and appropriate information is provided when and where it is needed, government and regulators need to know where people look for information.

Make recommendations on how you would search for information on line and explain the things you should consider about the information that you gather?

To determine whether the information in the document is appropriate. Headings can sometimes be misleading so that they may not provide information relevant to your problem. When was the information published? Consider how old the information is. When the law is considered,take the time to ensure that the information is up to

date. Searches depends in which country you are. Fortunately, in Australia there is a good information source. Thus, we can go easily with www.safeworkAustralia.gov.au where we have so much information that we need to find at respect. On this same page you can get many references.

Further, we could go to quick link and find publication resources, model code of practice WHS regulation, news, industry statistics, etc.

Obtain a copy of the manufacturer’s instructions for the business equipment that you use in your workplace. What are the functions of the equipment?

We recommend the following for using different kind of knifes:

• Chef’s Knife. The first option for choosing a knife you probably have in your mind while you are cooking is the chef’s knife or French knife.
• Boning Knife. This knife is used to take out the bones.
• Utility Knife. Use for most of the things.
• Paring Knife. For many cooks, a paringknife is the go-to for tool when a chef’s knife is too large
• Bread Knife. Use to cut breads

What are your organisations procedures in regard to updating, modifying, maintaining and storing information? What are/is the name of this procedure/s?

• Version Control
• Is to provide evidence that the organisation is consistently and continuously keeping their information up to date
• As each form is superseded by a new file, it is usually stored on the computer in a specific file and the new file will replace the updated version in the main template file
• If you are not sure that the template that is being used is the most recent, you can look it up in the file/record register to determine if the file is correct
• Collection
• Records are signed in and out
• Track the movement of data
• More efficient and effective – easier to find when you need it.
• Storage
• Centralised filing systems – all files are sent to one location.
• Decentralised filing systems – files are kept at their individual locations.
• Mixture of both – the original document is sent to one location and a copy of the information is kept at the office in which it was raised.

Part B Case Study / Project

Assessment Task 1

Case study: Kerr Deliveries

Robert Kerr has run a successful delivery company in NSW since 1995. He has 14 administrative staff, 8 sales staff and 33 delivery personnel who use bicycles, cars and vans to deliver across Sydney and regional NSW. Due to his business expanding at a rapid rate, he is going to begin operations in Canberra, Melbourne and Brisbane in three months’ time.

Robert plans to hire 6 additional administrative staff, 5 sales staff and 17 extra delivery personnel to operate the various locations in Canberra, Melbourne and Brisbane. As well as purchasing new computers for staff at the new locations, he has decided to replace all existing computers within the business because they are getting old and running slowly.

There are so many computer brands on the market, and so many different styles and speeds of computers. All Robert knows is that he needs to buy desktop computers for the administrative staff, laptops for his sales staff and PDAs (personal digital assistant) for his delivery personnel.

You have been employed as Robert’s assistant for the past two years. Robert has asked you to conduct a thorough research report that details which computers he should buy for the company.

Robert’s requirements for the organisation are:

• 20 new desktops
• 13 new laptops which are lightweight
• 50 PDAs with the latest GPS tracking
• all computers should contain the latest version of Microsoft Office Software and antivirus software.

Robert is happy to spend money for good quality computers if it means they will perform better and last longer than cheaper computers, but he expects you to justify any recommendations with clear statistics and evidence as to why the organisation should purchase a particular type of computer from a particular store.

This is an important buying decision for the company and it will require a significant portion of the budget. Robert has given you two weeks to research your report. He expects your research to be conducted both online as well as using non-electric techniques. He would also like to know your research techniques (including online search terms and methods) in case he decides to research computers for himself in the future.

Report format and storage requirements:

Your report must adhere to organisational requirements (this is done by structuring your report as outlined in the procedures section on the next page).

When a report is complete, Robert Kerr requires that a hard copy (non-electronic) is stored in a filing cabinet for a period of three years. He also asks staff to save a copy of any documents they have created on their own computers and send an electronic copy to his assistant who saves a copy on the company’s server. The file name must include the date (month and year) that the report was created, the name of the report, and a version number.

Assessment description

After reading the case study provided, you must create a research report for the business and make a recommendation on which computers should be purchased. (Alternatively, with the approval of your assessor, you may create a research report for a business, organisation or industry that you have an interest in). This report will form the basis of the presentation that you will deliver in Assessment Task 2.

Procedure

Create a research report:

1. Clearly define the objectives of your research report and how this will benefit your organisation.

• To look for the right supplier: - It can take time and research to find the right suppliers for your business. Having a reliable supplier means you can provide your customers with quality products and services at the right price.
• To search for the right product: - Do the necessary research. The idea for a new product or service often comes from an assumption. Create a minimum viable product. You need to know as early as possible if you can sell what you’re aiming to sell. Get as much feedback as possible. starting your sales efforts with buyers who see the value of.
• Purchase locally to ensure cheaper price: - cheap does not always represent the best value for money. If the quality of your supplier's product or service is poor, you may incur extra costs for returns and replacements, and risk losing business with any delays that result.

This will help to benefit the organization because Objectives are important because they convert visions into clear-cut measurable targets. Employees are very clear as to what they are expected to achieve and when. Create direction and guidance: Every business needs guidelines. Objectives direct the company's activities toward achieving the goals and visions of the owners.

2. Identify, gather information for potential success of your and organise.

• we can gather information in a direct way by holding meetings, conducting interviews, or issuing surveys, and indirectly by reviewing sales records and customer service reports or monitoring social media sites. Before choosing your approach, list the type of information you want to gather.

3. Use the information in the case study and Robert Kerr’s organisational requirements (how the report should be structured, provided below) to develop the report.
4. Determine your methods for collecting information to ensure consistency, accuracy, authority, audience, relevance and likelihood of bias.

5. Determine a list of online and non-electronic sources you might use.

• Internet source
• Library source
• Sources from Bibliographies
• Sources from Colleagues

6. While developing your report ensure that you use suitable and relevant research techniques. In addition, when conducting your online research, you must be able to use key words to find relevant information, as well as being able to use Boolean operators.

• We could use the search engine on the computer like google and type what kind of things/ product he is looking for. By using Boolean operators, he can ask the operator what type of products where and how he can buy it.

7. In your research ensure that you use reliable methods of data analysis and that your report references at least one primary and one secondary research source.

• Data collected through primary sources are more reliable and accurate as compared to the secondary sources. As can be seen from the above discussion that primary data is an original and unique data, which is directly collected by the researcher from a source according to his requirements.

8. Ensure that information research strategies are relevant, obtain relevant information and evidence is used to support your conclusions.

To ensure that his research is valid by:

• Objective is within the company’s requirement
• Asking the assistance of his trusted employee.
• Seeking the information on a registered website
• Ask for the assistance of any local government for recommendations

9. When completed, store the report in accordance to organisational policy.

Structure of the reports

The length of your report should be no longer than 1,500 words and contain the following sections:

1. Title page
2. Table of contents
3. Executive summary
4. Introduction
5. Overall goals
6. Methodology
7. Findings and conclusions
8. Discussions
9. Recommendations
10. Appendices.

Specifications

You must provide:

• a completed research report in Word format of no more than 1,500 words.

Your assessor will be looking for evidence that:

• you have developed research objectives and outlined the research method and strategy
• your report has been well researched, and any recommendation is supported by reliable methods of data analysis
• evidence is used to support your conclusions
• the report is checked for spelling and grammar errors, uses headings and subheadings in Arial font at size 12
• your report has been correctly saved and securely filed (as per requirements provided in the case study)
• the structure of your report and storage adhere to organisational policies and procedures.

Executive Summary

• In this case study “Kerr Deliveries” is a service-oriented organization. They are doing courier service. Robert has given you two weeks to research your report. He expects my research to be conducted both online as well as using non-electric techniques. In this report, I will recommend which computer to buy for the company.
• After researching computer market, I think company should buy Dell desktop, Toshiba laptop and Samsung PDA. In research report bellow I am going explain why company should buy those brand computers.

• Contents
• Introduction. 3
• Overall Goals. 3
• Methodology. 3
• Findings and conclusions. 3
• Desktop. 3
• Laptop. 4
• PDA.. 5
• Discussions. 6
• Recommendations. 6

Introduction

In this case study “Kerr Deliveries” is a small company which is operate by Robert Kerr and his associates. They provide delivery services by bicycles, vans and cars for their clients across Sydney and regional NSW. Due to business expanding at rapid rate, Robert going to begin operations in Canberra, Melbourne and Brisbane in three months’ time. He has decided to replace all existing computers within the business because they are getting old and running slowly.

Overall Goals

Robert’s requirements for the organization are:

• 20 new desktops
• 13 new laptops which are light weight
• 50 PDAs with latest GPS tracking
• All computers should contain the latest version of Microsoft office software and antivirus software

Methodology

Our research method is through online and visiting computer store and getting feedback from professionals.

By gathering information from internet, we could verify the reputation of computer brand and the user feedback. Gathering information from professional advice will helps in our final decision of selecting the computers.

Findings and conclusions

There are a few brands which we found online and advice from the professional as below

In the table above we had found 4 brand for desktop, 4 brand of lightweight laptops and 1 brand for PDA.

Desktop

After a few comparison of all the brand we found 1 desktop have met all the requirement

Dell

The Dell XPS X8700-1262BLK Desktop were the lastest model among others brands. Desktop details:

Dell XPS 8700 Desktop. Black.4th Generation Intel Core i5-4460 processor (6M Cache up to 2.9 GHz) 12GB Dual Channel DDR3 1600MHz - 4 DIMMs) NVIDIA GeForce GT 720 1GB DDR3 1TB 7200 RPM SATA Hard Drive 6.0 Gb/s 16X CD/DVD burner (DVD+/-RW) write to CD/DVD Windows 8.1 (64Bit) English 19-in-1 Media Card Reader and USB 3.0 DW 1703 802.11a/b/g/n BT4.0 Dell Multimedia Keyboard (wired) - English Dell USB Laser Mouse (Wired). No Monitor.

• Intel Core i5-4460 Processor
• 12GB DDR3
• 1 TB Hard Drive
• Microsoft Office
• Antivirus

As the product details shows this desktop had equipped with all the latest hardware and the price were competitive among each other brand. The hardware of this desktop meets every requirement to Robert and the software comes with the lastest Microsoft office and antivirus which could help on office works.

Laptop

After a few comparison of all the brand we found 1 laptop have met all the requirement.

Dell 7000

Laptop Details:

7th Generation Intel® Core™ i7-7500U Processor (4M Cache, up to 3.50 GHz)

Windows 10 Home 64bit English, Microsoft® Office, McAfee, LCD Back Cover for Touch Screen -Gray, 16GB Single Channel DDR4 2400MHz (16GBx1), 512GB Solid State Drive

Intel® HD Graphics 620, 15.6-inch FHD (1920 x 1080) IPS Truelife LED-Backlit Touch Display with Wide Viewing Angles-IR Camera, 1Yr Mail-in Pre-Paid Freight Service after Remote Diagnosis,

Side
1 HDMI v1.4a,1 USB 3.0 with PowerShare, 1 USB 2.0, 1 Noble lock security slot, 1 Headphone / Mic

Media Card Reader
1 Micro SD card reader (SD/SDHC/SDXC), Height: 0.74" (18.9mm) x Width: 14.92" (378.9mm) x Depth: 9.94" (252.5mm) , Weight: 4.82lb (2.18kg)

(2) tuned speakers; audio processing by Waves MaxxAudio® Pro
(1) combo headphone / microphone jack

Graphics Card
Intel® HD Graphics 520 (standard for 6th Gen Core i3/5/7)

802.11ac + Bluetooth 4.2, Dual Band 2.4&5 GHz, 1x1

English Backlit Keyboard

42WHr, 3-Cell Battery (Integrated)

A/C Adapter
65-Watt AC Adapter

This laptop was able to use as a normal laptop and it also can be use a tablet which will help sales person can easily done their presentation in either both ways.

PDA

According to professional from PDA shop, there were only 1 PDA which meets Robert requirements

The PDA should be come with latest GPS tracking system.

Motorola

Motorola ES400S

PDA details

Discussions

Refer to the finding, each product has met the Robert’s requirement and it also gain additional function to ease his worker for a better work performance. The price was competitive.

Recommendations

Robert could gain additional function, and these will increase the work performance of his worker. But the price for these products were higher compare to those basic computers. Robert could change half of the quantity that he requests to be sure the computers are suitable in field.

Appendix

http://www.gsmarena.com/motorola_es400-3409.php

http://zoxoro.com.au/Products/Dell-XPS-X8700-1262BLK-Desktop.html?var=1117259776490756

ASSESSMENT TASK 2: Presentation

Assessment description

You are required to develop a formal presentation to inform your manager (your assessor) of the research report findings and recommendations selected in Assessment Task 1.

You will deliver the presentation to your manager (assessor) in front of a group as you would in an organisational staff meeting. You will then evaluate it using a feedback sheet that you must develop for the purpose. The presentation will run for a maximum of ten minutes.

Procedure and materials required by student

1. Use your findings and recommendations from the research report developed in Assessment Task 1.
2. Negotiate a date and time for your presentation with your assessor.
3. Develop a written plan for your presentation. You may use the planning template provided. Your plan must include an audience profile and statement of the desired outcome of the presentation.
4. Collect or create any presentation aids you will need as part of the presentation. You must use at least two from the following list:
5. computer simulation or presentation
   1. diagrams, charts and posters
   2. models
   3. overhead projector/data projector
   4. paper-based materials (handouts)
   5. video or audio recordings
   6. whiteboard or flip charts.
6. Develop a feedback sheet that can be handed out to the audience following your presentation.
7. Deliver your presentation to a group as you would in an organisational staff meeting.
8. Collect feedback from your presentation on the suitability and sufficiency of your recommendations.
9. Summarise the feedback in no more than 300 words split between two paragraphs.
   1. The first paragraph of the report will summarise the gathered feedback.
   2. The second paragraph must include at least three strategies based on the feedback that can be implemented to improve future presentations.

7. This report is due one week after the presentation date.

Specifications

You must:

• provide a copy of your presentation plan
• provide a copy of any handouts or other material used (e.g. printouts of PowerPoint slides)
• provide a copy of your evaluation feedback sheet
• deliver the ten-minute presentation to an audience
• provide a summary feedback report due not later than one week after the presentation delivery
• structure and format the summary feedback report in a clear manner that conforms to organisational requirements.

Your assessor will be looking for:

• a presentation plan that shows recommendations and issues in an appropriate format, style and structure
• delivery of the presentation that matches your plan
• feedback and comments on suitability and sufficiency of findings in accordance with organisational requirements.

Planning template

Use the following symbols as prompts for certain actions. Some of them have been included in the template above as examples.

Key:

Observation Checklist

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