Bus1003 Business Communication And Academic Assessment Answer

Answer:

Introduction:

The essay gives an insight into the importance of interpersonal communication in a modern workplace. Businesses usually recruit people from varied backgrounds which emphasize the need of an interpersonal communication since it helps in not only characterizing community but also the workplace. Such communication also aids the management in interacting with people from different cultural backgrounds. The interpersonal communication also helps in synthesizing the fact that there should be unity amidst diversity (Hargie 2016). The essay however tries to portray how the communication system helps in bridging the transmission of the values and norms with varied cultures within an organization.

Discussion:

Interpersonal communication skills are vital in a modern workplace as it helps individual in not only navigating the workplace but also increase his/her productivity and thereby ensure career growth (Berger 2014). Interpersonal communication is necessary for establishing relationships amongst the fellow workmates thereby ensuring mutual exchange of information, skills and ideas. Such communication thus helps in performing duties, managing task and in the completion of the assignments. Most modern companies have the target of creating a dynamic workplace that adapts quickly to the internal and the external variables. Thus, interpersonal communication along with the presence of an open loop for feedback acts as a key component for a dynamic workplace.

Interpersonal communication helps in the expansion of the opportunities (Mishra, Boynton and Mishra 2014). By connecting with the fellow workmates and the managers one is able to gain exciting opportunities not only within workplace but also within the field of interest. If an individual is able to create an impression on his/her colleagues through interpersonal communication then he or she might be a raised to the higher position having more perks and responsibilities which might act advantageous for his/her professional development. In a modern workplace, good interpersonal communication skills help colleagues and managers in positively perceiving an individual as approachable. Besides, the co-workers also find it more comfortable in interacting with an individual with good communication skills while seeking advice and assistance.

Interpersonal communication skills in a modern workplace also help one in gaining confidence and trust of the co-workers (McQuail and Windahl 2015). It also helps in developing perceptions in dealing with different social situations especially when the person needs to work as a part of the team. People with good interpersonal understanding can also make right decisions and judgment calls regarding work related sensitive issues.

Interpersonal communication skills also enable a person in interacting well with the co-workers as well as the customers thereby increasing the credibility and customer satisfaction of the business (Quirke 2017). This is because through communication the customers are able to understand that a firm does not compromise on productivity, is aware of their needs, willing to act on queries and is willing to listen to feedback regarding the products and the services.

Interpersonal communication in a modern workplace helps in maintaining and fostering personal relationships within a workplace and the professional boundaries (Carnevale and Smith 2013). Besides, it also helps in the maintenance of such relationships through multiple variables which includes continued empathy, follow through and consistency.

Highly developed interpersonal communication in a workplace is necessary for defining an effective leader (Braithwaite and Schrodt 2014). This is because, a leader without the ability of connecting to his/her team will fail inevitably or will lose the valuable members of the team resulting in the loss of the productivity or burdening the other with work that is left behind. On the other hand, excellent interpersonal skill helps in influencing the performance of a group and thereby motivating the effectiveness and amount of teamwork within company. Besides, it also helps an individual in relating to the other for optimizing on the productivity. In the corporate world, good interpersonal skills are considered in higher regard which helps an individual in standing out amongst the millions of job seekers with the mediocre qualifications and skills.

Conclusion:

On a concluding note, one can say that interpersonal communication is basic to a workplace. Good internal communication ensures providing constant feedback that contributed to the enhancement of the employee engagement thereby leading to the decrease in the turnover rates. It is also seen that time communication will help in slowing down the rumour mills thereby helping the employees in interpreting the information in a better way. Thus, interpersonal communication also helps in the discoursing of the variances amongst varied cultures thereby enabling diverse cultures in coming closer to one another.

References:

Berger, J., 2014. Word of mouth and interpersonal communication: A review and directions for future research. Journal of Consumer Psychology, 24(4), pp.586-607.

Braithwaite, D.O. and Schrodt, P. eds., 2014. Engaging theories in interpersonal communication: Multiple perspectives. Sage Publications.

Carnevale, A.P. and Smith, N., 2013. Workplace basics: The skills employees need and employers want.

Hargie, O., 2016. Skilled interpersonal communication: Research, theory and practice. Routledge.

McQuail, D. and Windahl, S., 2015. Communication models for the study of mass communications. Routledge.

Mishra, K., Boynton, L. and Mishra, A., 2014. Driving employee engagement: The expanded role of internal communications. International Journal of Business Communication, 51(2), pp.183-202.

Quirke, B., 2017. Making the connections: using internal communication to turn strategy into action. Routledge.