Case Study Of Airline Information Assessment Answer

Answer:

Introduction

The aim of this assessment report is to analyze the overall functionality of a selected case study of Airline Information System. The case study is about XYZ, as an Australian Airline organization that provides suitable services throughout the airline operations with freight transportation, food production, and daily support operations. Case study depicts the primary components of the system as Flight Reservation System and Travel Service Reservation System (Ling et al., 2015, p. 150). However, in order to direct these two systems, the human resource management system is to be attached.

This assessment considers Software Development Life Cycle for considering the overall system functionality. As per the HRM system, it demonstrates the resources required and a former feasibility report is added for identifying the risks along with outcomes.

Analysis of Functionality

Analysis of the functionality is considered with following steps of SDLC in terms of assessing the flight information system of XYZ organization (Dudek, 2015, p. 40). The system is segmented into flight reservation system and travel service reservation system.

Flight Reservation System:

There are two types of customers as ordinary and frequent customers. Ordinary customers are rare for availing reservation, and frequent customers are more consistent member in this system.

Therefore, as per SDLC consideration, the system is to be designed with planning, analysis, design, implementation, and support procedures (Wasson, 2015, p. 544). The functionality is quite utilized with suitable planning. However, the analysis should be considered as ‘normal’ customer and ‘premium level’ upgrade with additional discounts over flight reservation. In this design process, there must one entity as normal customer reservation that can be incorporated with general service of booking, travel date fixing, and payment process. When the customer upgrades as ‘Premium’, the additional features are added as discounts, frequent promotion packs and online ticket in-voice generation (Mauri, 2016, p. 262). In this manner, the implementation process should be effective with single object inheritance under the main booking process class. The support and maintenance would be better managed with only upgrading the service levels in suitable aspects as changing discount rates and ranges as well.

Travel Service Reservation System: This system is identical with booking system process as well showing better car hiring, hotel booking, and travel packages available. The travel packages are managed under two different profiles as ‘normal’ customer and ‘premium’ customer. Therefore, the single object inheritance is suitable in this class with major changes in one object package (Robinson et al., 2016, p. 256). The service reservation system should be identified as under ‘normal’ or ‘premium’ customers along with unique ID mechanism. The unique should be generated along with frequent booking process. In order to identify the customer booking nature, the ID generation will be appropriate with sustained features of promotion packages in booking. Car hiring process should have information as car description, pickup and drop off locations. Hotel booking should be maintained with hotel description, suite name, room number and details.

Resources Required

The resources that are required to manage the overall system operation is identified under three sections (Button, 2015, p. 24). The sections are for Flight Reservation System, Travel Service Reservation System, and HRM management. The resources required are listed as following:

System Segments	Resources and Types	Personnel types
Flight Reservation System Resources	Human resources	Operation Manager, Financial Management team, Payment Department team, Sales and Marketing Department team
	Hardware resources	Individual Personal Computers, Network devices (as switches, routers, wireless devices and others) for internal communication in between departments, servers
	Software resources	Windows operating systems, Microsoft office package, web browser, Enterprise Resource Planning (ERP) software as NetSuite, RackSpace dedicated server software
Travel Service Reservation System Resources	Human resources	Service Manager, Accounting team, Payment Department team, Marketing Department team
	Hardware resources	Personal computers, Network devices internally connected between departments, and servers
	Software resources	NetSuite or MYOB ERP package, Windows operating system, RackSpace dedicated server software, web browsers
HRM Resources	Human resources	Recruiters, Resource manager, executives, and Trainers
	Hardware resources	Personal computers, Network devices, and training equipments
	Software resources	Windows operating system, Microsoft office packages, web browsers

Table 1: Resources required for Airline Information System

Broad Feasibility of the Project

The feasibility analysis of the project required to understand three types of feasibility as economic, operational and technical. Feasibility studies are considered as following:

Economic feasibility: The economic feasibility of the project shows that the project is possible with implementation under cost and expenditure management (Katterasila, Kanuganti & Gaddam, 2015, p. 145). The economic feasibility analysis is essential for cost and benefit analysis. The economic feasibility report is undertaken with tangible and in-tangible benefit analysis. If the Return on Investment is more than one, then the project is considered as economically feasible. 

Operational feasibility: Operational feasibility analysis is essential for working under suitable operation and management work under suitable guidelines. The operational process included proper human resources in suitable format for management. The resources are identified in sections of Flight Reservation System, Travel Service Reservation System, and HRM practices (Lachmann, 2015, p. 39). Now, the primary consideration should be portrayed on hiring such personnel in the organization. Therefore, the personnel are to be managed with a proper payroll system for maintaining the economic balance.

Technical feasibility: The technical feasibility analysis is accounted with certain technical setup for the organization. Technical configuration is addressed such as network device connection, individual computer setup with Enterprise Resource Planning software installation. The technical feasibility is identified with ERP solution package installation for faster report generation and individual sustainability report generation (Narkus-Kramer et al., 2016, p. 3302). The report generally shows and includes the detailed employee work and performance assessment.

Proposed Outcomes of the Project

The proposed outcomes of the project are included in this assessment with conveying their importance as well (Wang, 2016, p. 1605). The outcomes are included within three sections as mentioned in prior sections.

System Segments	Outcomes Types	Specific Outcomes
Flight Reservation System Resources	System generated booking information	Booking confirmation mail (for ordinary customers) and Booking ticket in-voice (for royal member)
	System generated reservation information	Reservation ticket information such as booking date, journey details, fly date, instruction on no-fly list (for normal customer) and Reservation ticket with discounts (for royal member)
Travel Service Reservation System Resources	Service Reservation system generated report	Car hiring in-voice report, hotel booking in-voice reports, and maintenance facility reports (for ordinary customers and royal members)
HRM Resources	Resource management for benefit estimation	Benefit report with optimal cost estimation
	Payroll system management	ERP solution and generated report
	Recruiting and training	Maintained excel datasheets for training requirements and assessment of individual employees
	Performance appraisal	Performance appraisal for individual persons with effective process
	Accounting system	Accounting and financial reports after a fiscal period

Table 2: Outcomes of the Project

Conclusion

Selected case study in this assessment report depicts the primary components of the system as Flight Reservation System and Travel Service Reservation System. The system segments, resources types, and personnel types are included for identifying the resources in the project. In Travel Service Reservation System Resources, there must be human resources as Service Manager, Accounting team, Payment Department team, Marketing Department team. In case of HRM Resources, there will be Recruiters, Resource manager, executives, and Trainers. The software resources will be Windows operating system, Microsoft office packages, and web browsers. Again, for outcomes identification, the system segments, outcomes type, and specific outcomes are addressed as well. The Flight Reservation System Resources have system generated booking information including the booking confirmation mail (for ordinary customers) and Booking ticket in-voice (for royal member). The Travel Service Reservation System Resources includes the Service Reservation system generated reports such as Car hiring in-voice report, hotel booking in-voice reports, and maintenance facility reports (for ordinary customers and royal members).

References

Button, K. (2015). A Book, the Application, and the Outcomes: How Right Was Alfred Kahn in The Economics of Regulation about the Effects of the Deregulation of the US Domestic Airline Market?. History of Political Economy, 47(1), 1-39.

Dudek, E. (2015). Functional analysis of a selected airport’s system. Journal of KONBiN, 35(1), 35-42.

Katterasila, B. C., Kanuganti, S. K., & Gaddam, S. (2015). Online Enquiry System for Transportation, 125-167.

Lachmann, M. (2015). Strategic Analysis of Lufthansa's Introduction of Eurowings, 23-46.

Ling, L., Dong, Y., Guo, X., & Liang, L. (2015). Availability management of hotel rooms under cooperation with online travel agencies. International Journal of Hospitality Management, 50, 145-152.

Mauri, A. G. (2016). Pricing and revenue management in hotel chains. The Routledge Handbook of Hotel Chain Management, 262.

Narkus-Kramer, M., Tejeda, J., Trajkov, S., Hemm, R., Creedon, J., & Ballard, D. (2016). Net Present Value, Trade-space, and Feasibility of On-Demand Aircraft. In 16th AIAA Aviation Technology, Integration, and Operations Conference (p. 3302).

Robinson, P., Fallon, P., Cameron, H., & Crotts, J. C. (Eds.). (2016).Operations management in the travel industry. CABI, 255-267.

Wang, Y. (2016). Revenue Sharing in Airline Alliance Networks (No. 1605).

Wasson, C. S. (2015). System Engineering Analysis, Design, and Development: Concepts, Principles, and Practices. John Wiley & Sons.