Mini-Case Study: Cost Estimation at Global Green Books Publishing
Global Green Books Publishing is continuing to produce customized eBooks as a key new product line for it as a successful printing and publishing company. It has developed a template to help plan job orders. The major customer for these customized eBooks is a local college, who expected these books to be delivered at a low cost, and the company has not always been doing that. The Accounting department in Global Green Books was having difficult tracking the costs for each of the books.
Each eBook had a separate job order prepared that listed all the steps that needed to be completed, so that tasks could be assigned to each worker and costs estimated. With the existing job orders, estimates of time required for each task were sometimes not completed until after the work was done, causing problems as workers were supposed to move on to new tasks but were still finishing their previous tasks. Some tasks required specialized equipment or skills, sometimes from other groups within Global Green Books.
Along with its template for job orders, Global Green Books wanted to start developing a project estimate for each new eBook project. This cost estimate should capture direct costs and indirect costs. The direct costs for an eBook project include labor costs for those in the company working on the project, materials costs (if any), subcontractor or outside labor, and equipment and facility costs. Material costs for these eBooks include any permissions costs for content and images used in the eBook. Indirect costs for these eBooks computer support costs and sales commissions for each eBook project.
For an incoming eBook order for an eBook for a European History course, the following internal labor costs are projected during the Plan Order Phase:
|
Phase |
Task |
Staff |
Category |
Rate ($) |
Hours |
|
Receive Order |
Receive Order |
Customer Service Representative |
CSR |
12.00 |
.25 * |
|
Receive Order |
Check Order |
Customer Service Representative |
CSR |
12.00 |
.50 * |
|
Receive Order |
Verify Order |
Customer Service Representative |
CSR-1 |
16.00 |
1.0 * |
|
Plan Order |
Plan Work |
Supervisor |
Senior-1 |
28.00 |
1.0 |
|
Plan Order |
Assign Work |
Supervisor |
Senior-1 |
28.00 |
1.0 |
|
Plan Order |
Estimation |
Supervisor |
Senior-1 |
28.00 |
1.0 |
|
Plan Order |
Reserve Equipment |
Supervisor |
Senior-1 |
28.00 |
.50 |
|
Production |
Acquire Permissions |
Publishers Liaison |
PL |
22.00 |
0 |
|
Production |
Desktop Publishing (DTP) |
DTP Specialist |
DTP-2 |
18.00 |
12.5 |
|
Production |
Content Conversion |
DTP Specialist |
DTP-1 |
12.50 |
4.0 |
|
Production |
Produce eBook (Proof and Final) |
DTP Specialist |
DTP-2 |
18.00 |
5.0 |
|
Production |
Quality Checks |
Quality Technician Customer Service Representative |
QC CSR-1 |
16.00 16.00 |
3.0 1.0 |
|
Manage Production |
Track Production |
Supervisor |
Senior-1 |
28.00 |
3.0 |
During the Plan Order Phase, the hours for the Receive Order phase (marked with an *) are actual times, as this work has already been performed.
In addition to these internal labors costs, the Production Supervisor has estimated that the European History eBook will incur these costs:
In addition to direct and indirect costs, Global Green Books targets a 25% profit margin on each project, and budgets for a 10% contingency on labor and 20% contingency on permissions.
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