Erp On Employees Productivity In Assessment Answer

Introduction

Today’s business environment is influenced by the advancement and exponential growth of information technology. In the competitive and rival environment the technology is needed to cope up with the other competitors in the market.Managers need to employ technologies for the benefit of the organization if the organization wishes to remain successful and to be competitive in the market.Currently organizations in the telecommunication sector have faced some challenges regarding implementation of ERP on the employee’s productivity.

Research objective

As far as objectives and real purpose behind the research is concerned, following are the basic objectives

• To examine the impact of ERP on increasing the work efficiency of the employee in the telecommunication sector
• To evaluate the process of ERP the telecommunication sector normally applies
• To advocate the possible strategies needed to be applied for establishing the ERP

Research question

• What is the impact of enterprise resource planning implementation on employees’ productivity?
• How the employees efficiency help the company’s to achieve their goals or objectives?
• What is the necessary approach of ERP in increasing the employee’s productivity in an organization?

Problem statement

In the telecommunication sector in Australia, the companies are using several operating systems for different departments to collect the information or data. For that there is no consistency of receiving the data timely. For that the employee of the organization are less productive(Rachev et al., 2013).

Literature review:

The level and quality of productivity of the employees is a very much important element to the management of the telecommunications company. As they are a part of the service industry, it becomes imperative for them to interact with the end customers in an efficient manner so as to satisfy their demands (Venkatesh, Viswanath, Hillol Bala, et al. 2010). The employees of the telecommunication industry are engaged in direct customer handling and hence their work force has to be well trained. Implementation of ERP system in the organization helps the employees to perform their jobs with much accuracy and as a result they get the scope to focus more on customer handling (Morris, Michael G., et al. 2010). This in turn increases their service quality and enables to resolve disputes quickly. Prompt service by the employees increases their productivity and customer satisfaction. The employees become more and more involved in generating innovative ideas to serve the customers of the company. This level of effectiveness is only achieved by implementing a total system which reduces the extra burdens of the employees. As a result the sense of accountability and responsibility increases in the employees. The involvement of IT in the decision making process has resulted to be an asset for the companies engaged in the telecommunication industry (Qutaishat and Fadi Taher,2012).

Gaps in Existing Literature

This research is based on the earlier studies which were conducted in the 1990’s. Since then a lot of changes have taken place. This research intends to bridge those gaps and arrive at a conclusion which will be taken to be most appropriate in contemporary times. This research intends to measure the sensitivity of changes in the productivity of employees with the implementation of ERP systems in organizations. The degree of change is still not arrived at to the exact pinpoint. This research intends to find out and measure the exact amount of change that takes place in productivity after and before implementation of ERP system.

Summary

This study was able to demonstrate the importance of ERP systems in the present business world for companies engaged in the telecommunication industry in Australia. It was able to address the issues related to the implementation of an ERP system on the productivity of the employees of the organization. Employee behavior and effectiveness is influenced by a number of variables which has a great impact on the functioning and decision making process of a company. To achieve the objective of customer satisfaction by implementing ERP system requires the employees to be involved throughout the implementation process. The employees shall be given the freedom to choose the manner in which they will require assistance from the ERP system. This will definitely enhance the efficiency of the employees and will help them to perform their duties in a much effective manner.

Research methodology

The researcher will be applied different statistical models and techniques based on the requirements of this research(Leavy and Hesse-Biber 2010). For conducting this research the data and information will be needed and a work structure should be prepared(Hesse-Biber 2010). The deductive research approach will be going to use by the researcher to collect the practical data and information that are required for this study. The researcher will going to use the descriptive research design that helps to gather the actual data.For this research both quantitative and qualitative data are going to use that will help the researcher to analyze the data more accurately(Gulati 2012).

Data collection approach

After the preparation of the research design the researcher will going to collect the data from different sources. The researcher will going to apply hypothesis test (Z test), central tendency, inferential statistics and dispersion, regression analysis for conducting this research. The primary and secondary both the data are necessary to conducting this research. To take the feedback from the employee some precise questionnaire will going to prepare by the researcher(Donner and Zou, 2011). To make the research qualitative some face-to-face interview will going to take by the researcher. All the data will be classified according to the variables. The researcher will apply some statistical analysis to attain the outcomes of this study. For this, the research will going to take total sample size of 100. 70 employees and 30 customers are included in this total sample size. The customer will going to tell the after implementing this system what quality services they will be provide by the organization.

Data Analysis

The researcher will going to use different charts, tabulations, graphs that will help the researcher to analyze the outcomes. The actual data and information that is going to help the researcher take some important decisions about the impact of employee’s work efficiency within the organization. Based upon the quantitative method the researcher will going to analyze the data and information that will going to help for conducting the research process.

Interpretation of research outcomes

Based on the research outcomes the organizations can increase their employees’ productivity and make the customer satisfied. To assess the needs and requirements of the employee within the organization an interpretation should be given clearly by the researcher so that the organizations can improve their business activities in the long-run(Bryman and Bell, 2011).

Expected research outcomes

The results of the research will help the organization to take some important decisions in the future. The important factors, numerical analysis of the survey that will be taken from the customer and the employee that will going to be included. Whether any other aspects are there that are preventing the organization to implement this system will be going to disclose. After the research process it will be very easy to understand the reason behind the employee’s productivity in the organization. The z test will specify the outcomes that will help the organization to clearly understand their issues. The outcomes of this research will going to help the organizations to maintain a standardized processes within the organization. This research will help the organization to maintain the timeliness.

Main Activities	1st- 3rd week	4th-6th Week	7th-8th week	9th-10th Week	12th Week	13th Week	14th Week
Selection of Topics
Literature-Review
Research
Methodologies
Data-Collection Method (primary)			ï‚
Data Analysing & Interpretation
Findings
Recommendations & Conclusions
Final Business Research (Capstone) Thesis

Conclusion

To conduct this particular study the researcher has mentioned the whole process in this particular study. In order to analyze the necessary issues that this research intends to focus on, the researcher is quite affirm that the application and the following strategies seem to be quite essential.

Reference List

Abugabah, Ahed, and Louis Sanzogni. "Enterprise resource planning (ERP) system in higher education: A literature review and implications." International Journal of Human and Social Sciences 5.6 (2010): 395-399.

Beheshti, Hooshang M., and Cyrus M. Beheshti. "Improving productivity and firm performance with enterprise resource planning." Enterprise Information Systems 4.4 (2010): 445-472.

Bryman, A. and Bell, E. (2011). Business research methods. Oxford: Oxford University Press.

Donner, A. and Zou, G. (2011). Estimating Simultaneous Confidence Intervals for Multiple Contrasts of Proportions by the Method of Variance Estimates Recovery. Statistics in Biopharmaceutical Research, 3(2), pp.320-335.

Gulati, P. M. (2012) Research Management: Fundamental & Applied Research, Page 45, Global India Publications Pvt. Ltd.

Hesse-Biber, S. N (2010) Mixed Methods Research: Merging Theory With Practice, 3 ed. New York: Guilford Publications

Ifinedo, Princely, et al. "Relationships among ERP post-implementation success constructs: An analysis at the organizational level." Computers in Human Behavior 26.5 (2010): 1136-1148.

Leavy, P. and Hesse-Biber, S. N. (2010) The Practice of Qualitative Research. Page 253, 2nd ed. London: Sage Publications

Momoh, A., R. Roy, and Essam Shehab. "Challenges in enterprise resource planning implementation: state-of-the-art." Business Process Management Journal 16.4 (2010): 537-565.

Morris, Michael G., and Viswanath Venkatesh. "Job characteristics and job satisfaction: understanding the role of enterprise resource." Management Information Systems Quarterly 34.1 (2010): 9.

Nieves, V., Wang, J. and Bras, R. (2011). Statistics of multifractal processes using the maximum entropy method. Geophys. Res. Lett., 38(17), p.n/a-n/a.

Qutaishat, Fadi Taher, et al. "The effect of erp successful implementation on employees' productivity, service quality and innovation: An empirical study in telecommunication sector in jordan." International Journal of Business and Management 7.19 (2012): p45.

Rachev, S., Klebanov, L., Stoyanov, S. and Fabozzi, F. (2013). The Methods of Distances in the Theory of Probability and Statistics. New York, NY: Springer New York.

Song, Y., Sun, Z. and Gu, F. (2011). Damage Alarming Method Based on Statistics to a Benchmark Structure. AMR, 368-373, pp.2299-2302.

Venkatesh, Viswanath, Hillol Bala, and Tracy Ann Sykes. "Impacts of information and communication technology implementations on employees' jobs in service organizations in India: a multi‐method longitudinal field study."Production and Operations Management 19.5 (2010): 591-613.