1Z0-931 Autonomous Database
Assessment 2
PART A
Your Tasks
Select 3 suppliers of goods and services relevant to your area of work (e.g. Food and Beverage, Cookery, Events, Tourism, Administration or similar) who currently supply your organisation (for example meat, fruit and vegetables, stationery, cleaning services, laundry services, beverages, insurance etc.)
- List the suppliers you have selected and describe the products or services they currently provide you with
Supplier 1:
Products or services provided:
Supplier 2:
Products or services provided:
Supplier 3:
Products or services provided:
- List the key performance indicators/specifications that are required for the supply of each product or service from each supplier.
- Research alternative suppliers for each supplier you have listed in Question 1, and obtain an alternative quote for each supplier you currently use, based on the key performance indicators/specifications you have identified in Question 2.
- Once you have received the 3 quotes, compare these with the existing supplier provisions and attach a summary which outlines the advantages and disadvantages for:
- Quality
- Prices
- Payment conditions
- Service provisions
- Reliability
- Specific needs of your organisations (quantities, $ terms, purchasing power etc.)
- Based on your comparison, write a recommendation for whether one or several new supplier(s) should be considered to replace any of the existing ones. Which aspects will need to be negotiated specifically where one or several new suppliers are considered, or re-negotiated where existing suppliers are preferred.
- How are the relationships with existing suppliers managed in your organisation? What does this entail in terms of communication, monitoring and provisions to overcome supply or service issues? What are your recommendations based on existing provisions in place (or where these do not or only partially exist)?
- Where actual negotiation will take place as a result of the aspects you have identified in Question 5, you will be observed conducting these negotiations for Part B of this assessment project.
Or
Where your organisation’s policies and procedures prevent you from negotiating or re-negotiating, you will be observed conducting negotiations in a simulated environment in Part B of this assessment project, based on the factors you have identified in Question 5.
Part B – Conducting Negotiations
You will be observed conducting negations with existing or potential new suppliers as identified in Question 5 of Part A of this assessment. The suppliers may be actual, where organisational policies and procedures permit, or simulated, with colleagues or students as agreed to with your trainer. You are required to record all details discussed during the negotiation talks and use these as the basis to draw up a contract for each supplier in Part C of this assessment.
Provide the following details for at least 2 different negotiations (Negotiation 1 and 2) you will undertake:
Negotiation 1 | |
Real Negotiation Simulated Negotiation | |
Supplier details | |
represented by: | |
Location | |
Date | |
Nature of negotiation |
e.g. pricing structure, conditions etc. |
Details |
List all aspects that are to be discussed |
Observation Criteria
SITXMGT002 Establish and conduct business relationships | |||||
Criteria |
S |
NYS |
S |
NYS |
Comments |
Negotiation 1 | |||||
Student is well presented | |||||
Student is prepared with all supportive documentation on hand | |||||
Uses good stance and posture | |||||
Professional introduction | |||||
Friendly, professional welcome/greeting | |||||
Initial conversation is general and friendly | |||||
Maintains initial, professional “level” | |||||
The business relationship is established | |||||
Establishes ground for the negotiation | |||||
Makes eye contact | |||||
Uses effective communication skills | |||||
Uses people’s names | |||||
Takes notes as required | |||||
Uses effective listening skills | |||||
Uses negotiation skills with confidence | |||||
Considers win-win situation during negotiations | |||||
Negotiates with strategy | |||||
Employs different techniques as appropriate: ___________________ | |||||
Considers each aspect of the negotiation before agreeing to individual aspects | |||||
Negotiates with a plan B | |||||
Negotiates honestly | |||||
Considers the representative’s ground/limits | |||||
Each aspect prepared for the negotiation is addressed | |||||
A basis for an agreement is reached | |||||
The provisions for authorisation are discussed | |||||
Further provisions for communication are established | |||||
Maintains a professional level according to role | |||||
Thanks the representative | |||||
Farewells representative in a professional manner | |||||
Feedback |
Negotiation 2 | |
Real Negotiation Simulated Negotiation | |
Supplier details | |
represented by: | |
Location | |
Date | |
Nature of negotiation |
e.g. pricing structure, conditions etc. |
Details |
List all aspects that are to be discussed |
Observation Criteria
SITXMGT002 Establish and conduct business relationships | |||||
Criteria |
S |
NYS |
S |
NYS |
Comments |
Negotiation 2 | |||||
Student is well presented | |||||
Student is prepared with all supportive documentation on hand | |||||
Uses good stance and posture | |||||
Professional introduction | |||||
Friendly, professional welcome/greeting | |||||
Initial conversation is general and friendly | |||||
Maintains initial, professional “level” | |||||
The business relationship is established | |||||
Establishes ground for the negotiation | |||||
Makes eye contact | |||||
Uses effective communication skills | |||||
Uses people’s names | |||||
Takes notes as required | |||||
Uses effective listening skills | |||||
Uses negotiation skills with confidence | |||||
Considers win-win situation during negotiations | |||||
Negotiates with strategy | |||||
Employs different techniques as appropriate: ___________________ | |||||
Considers each aspect of the negotiation before agreeing to individual aspects | |||||
Negotiates with a plan B | |||||
Negotiates honestly | |||||
Considers the representative’s ground/limits | |||||
Each aspect prepared for the negotiation is addressed | |||||
A basis for an agreement is reached | |||||
The provisions for authorisation are discussed | |||||
Further provisions for communication are established | |||||
Maintains a professional level according to role | |||||
Thanks the representative | |||||
Farewells representative in a professional manner | |||||
Feedback |
Part C – Making formal agreements
- Present the outcomes from each negotiation to your supervisor/manager or trainer and discuss the viability of each term negotiated according to your notes. Enter the outcomes for each contractual detail you have negotiated in the table below and indicate the changes required (if any) and/or the approval to proceed with the agreements.
Supplier 1 |
Approved |
Not Approved |
Recommended Change |
Contractual detail 1 | |||
Contractual detail 2 | |||
Contractual detail 3 | |||
Contractual detail 4 | |||
Contractual detail 5 | |||
Supervisor Name Supervisor Signature Date |
Supplier 2 |
Approved |
Not Approved |
Recommended Change |
Contractual detail 1 | |||
Contractual detail 2 | |||
Contractual detail 3 | |||
Contractual detail 4 | |||
Contractual detail 5 | |||
Supervisor Name Supervisor Signature Date |
- Based on the feedback from your supervisor or trainer, contact the supplier and negotiate the final changes if required. Record the negotiated changes in the table and obtain final approval from your supervisor or trainer.
Supplier 1 |
Outcome |
approved |
not approved |
Details negotiated | |||
Supplier 2 |
Outcome | ||
Details negotiated |
- Contact each supplier by email and confirm the agreements made. Advise each party that you will finalise the formal agreements for signing of all parties.
- Draw up the contract agreements based on your final negotiated outcomes. Each contract must contain the following details:
You are encouraged to identify legal requirements based on your own research or legal advice. The following websites provide basic information thereto:
- Names of contracting parties including trading names and ABN/ACN, as well as their contact details
- supply conditions, including volume, price, discounts, ordering periods, take or pay and delivery times
- payment terms
- specifications of goods or services supplied (scope of goods)
- warranty periods for defective goods or services
- limited liability (risk of loss or damage)
- intellectual property
- confidentiality
- insurance
- dispute resolution
- termination and exclusion clauses
- signature provisions
- Present your final contracts to your supervisor and trainer for final approval
Part C Marking Guide Checklist | |||||
SITXMGT002 Establish and conduct business relationships |
S |
NYS |
S |
NYS |
Comments |
1. | |||||
The negotiated terms with supplier 1 are presented | |||||
Shortfalls or changes as result from Negotiation 1 are clarified | |||||
The requirements for changes with Supplier 1 are recorded | |||||
The negotiated terms with supplier 2 are presented | |||||
Shortfalls or changes as result from Negotiation 2 are clarified | |||||
The requirements for changes with Supplier 2 are recorded | |||||
2. (where relevant) | |||||
Supplier 1 is contacted for further negotiation as identified | |||||
Required changes are negotiated and agreed on | |||||
The final details are recorded | |||||
The final agreements are communicated internally | |||||
The final changes are approved | |||||
Supplier 2 is contacted for further negotiation as identified | |||||
Required changes are negotiated and agreed on | |||||
The final details are recorded | |||||
The final agreements are communicated internally | |||||
The final changes are approved | |||||
3. | |||||
Supplier 1 is contacted in writing and informed of agreed contract basis and finalisation of agreement | |||||
Supplier 2 is contacted in writing and informed of agreed contract basis and finalisation of agreement | |||||
4. | |||||
Contract 1 | |||||
The contract for Supplier 1 is drawn up using a suitable format as suggested on legal websites or templates | |||||
Contract features names of contractual parties | |||||
Contract features contact details of contractual parties | |||||
Contract features ABN/ACN of contractual parties | |||||
All supply conditions as agreed on are detailed | |||||
The payment terms are clearly defined | |||||
The scope of goods or services are listed in detail | |||||
The contract outlines the warranty periods for defective goods or services | |||||
The limited liability (risk of loss or damage) clause and conditions are specified | |||||
The legal provisions for the protection of intellectual property are defined | |||||
The confidentiality clause specifies the limitations for each party | |||||
The insurance provisions are clearly defined | |||||
The provisions for dispute resolution and processes are clearly set out | |||||
The termination and exclusion clauses are explicit | |||||
Signature provisions are included | |||||
The legal aspects for supply contracts have been sufficiently identified. | |||||
Contract 2 | |||||
The contract for Supplier 2 is drawn up using a suitable format as suggested on legal websites or templates | |||||
Contract features names of contractual parties | |||||
Contract features contact details of contractual parties | |||||
Contract features ABN/ACN of contractual parties | |||||
All supply conditions as agreed on are detailed | |||||
The payment terms are clearly defined | |||||
The scope of goods or services are listed in detail | |||||
The contract outlines the warranty periods for defective goods or services | |||||
The limited liability (risk of loss or damage) clause and conditions are specified | |||||
The legal provisions for the protection of intellectual property are defined | |||||
The confidentiality clause specifies the limitations for each party | |||||
The insurance provisions are clearly defined | |||||
The provisions for dispute resolution and processes are clearly set out | |||||
The termination and exclusion clauses are explicit | |||||
Signature provisions are included | |||||
The legal aspects for supply contracts have been sufficiently identified. | |||||
The contracts have been submitted for approval | |||||
Feedback |