SIR20216 Certificate II in Retail Services

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Introduction

Retail by the definition is the simple process of selling the goods which a consumer demands through the multiple channels of distributing to earn a maximum profit. The demand of consumers is satisfied through the process of the supply chain. The provider fills the small demands of customers and not the wholesale demands. A consumer can purchase a single item from a retailer. It allows retailers to have a maximum profit. The history of retailing is very old. It started in the form of itinerant peddlers. These retailers have specific marketing techniques to earn the maximum profit. The strategy is set according to the needs of the consumer. More is the demand more is the price rise, this is the general economic term. In this era retailers are increasing at a striking rate, making more choices and more offers for a consumer. The digital technologies and advancement in the digital platform increase the platform for retail services. Big names like Amazon, Flip kart, etc have grown tremendously in the field of retailing. These platforms have strategies that attract consumers also they offer delivery; this makes them more popular among the consumers. Retailing allows the use of different services like credit and debit cards. A retail market has expanded its platform and reaches among the consumers. It is a booming sector that allows tremendous growth and profit.

The certificate course of retail services will allow a learner to know all of the techniques and strategies of the retail markets. A learner will improve in the marketing techniques and skills. Before admission in this course, one should know the focus area or the sector in which a learner wanted his growth. As retail has different sectors and a variety of functions a learner should be focused on choosing the area. There are certain benefits for the learners that one can avail of by pursuing this course. This is the certificate course in retail services. The certificate course of Retail services develops skills in the learner of all the activities and tasks that happen in the retail sector. The unit is not only limited to technical skills which are required for the job but also management skills. The learner will be learning the basics of all of the steps that are involved in the process of services for retail services As it is described that Retail services have many steps and processes, hence, a learner is expected to be excelled in all the tasks. This is a crucial step in gaining knowledge. This Retail services course is for the learners that wanted to proceed with their future in the sector of Retail services or the management of the same. Training will also be conducted by the university. This will provide exposure to the learner. This training will help a learner in gaining all the practical knowledge.

A learner can avail many benefits from the course of Retail services. This course is for the students that wanted to gain knowledge and study the customer service department of railways in detail at a higher level. Management is an important criterion for any developing company as well as for the developing sector. Many people are engaged in Retail services and wanted growth in their careers. This course can make their task easier by inculcating them with the skills of Retail services and its operation better. Many benefits are provided to the learners from the government side. Government is funding for the expenses of learners. Furthermore, there are many extra merits that learners can avail of from this course. Incentives, pieces of training, and salary hikes are other features which are attracting learners for pursuing this course as it will give more perfection at work. Scholarships are also awarded. The government also provides loans to needy students who are willing to do this course but they are lacking in financial support. The Retail services course is for students that have immense interest in this process.

Many universities offer certificates course in this field. And if a student wanted to pursue higher studies in the same field then the course of certificate II in Retail services is for them. The training acts as a helping aid to the learners. This is not one course, but besides this, there are many courses available in this field. A student can get counseling from us regarding the choice of course and the procedure for admission in this course. The advantages of this sector are not just limited to learning and training. But the person who is already a part of this sector will get salary hikes and rise in the position. This is a booming sector that required many people; learners pursuing this course will open gates for infinite opportunities in this course. We are in helping hand for learners who need help in the completion of the course by providing assignments and procedures of studying and completing the course.

Necessary Qualification

There are certain qualifications which are required in the learner for this course. Good management, team skills, and knowledge of the health industry are the basic skills that a learner should have, and they will help in the completion of this course. For working in the Retail services sector, one must have prior knowledge of that department. One should be familiar with the work of all the licensing requirements needed for working in the Retail service sector. A learner must abide by the rules and regulations required in the sector. One must be fully aware of the policy of work, health, and safety and must be trained and know risk management policies and such policies of the sector. One should prove as an asset for the sector.

Course Details

The course has 12 units that must be completed by the learner. Out of the 12 units, 07 are core units and the rest 05 are the elective units.

Core units

07

Elective units

05

Total

12

For the elective units following information must be considered

  • 03 elective units must be selected from the elective list.
  • 02 elective unit may be selected either from the list or from elsewhere within this training package or imported from any other endorsed Training Package or accredited course.

Core Unit details

Unit Code

Unit description

SIRXCEG001

Engagement of retailer with the customer

SIRXCOM001

Building Communication at the workplace.

SIRXIND001

Working effectively in the environment of service.

SIRXIND003

Organization of personal work and its requirements

SIRXPDK001

Advising on the products and services

SIRXRSK001

· Identification of the security risks.

· Responding to the security risks

SIRXWHS002

Contribution to the act of workplace health and safety

  • There is no choice for the learner in core units. A learner must complete and pass all the core units.
  • However, a learner has the choice in selecting the elective units.
  • There are further elective units. The details of the elective units can be collected from the official site of the page.

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